BMC Helix Operation management BHOM/TSOM

4 days ago

Pune, Maharashtra, India Parseq Asia Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title: Consultant BHOM/TSOM

As an BHOM/TSOM Consultant, you deliver critical implementation and operational support for enterprise software solutions, helping BMC clients maximize value and ensure platform stability. In this role, you:
• Provide L2/L3 operational support for BMC Helix Operations Management (BHOM) and TrueSight Operations Management (TSOM), ensuring platform availability and performance per SLAs.
• Administer, configure, and customize BHOM/TSOM environments to meet evolving client needs and ensure system efficiency.
• Monitor system health, performance metrics, and events to proactively detect, troubleshoot, and resolve anomalies and issues with minimal service impact.
• Analyze capacity and usage trends to implement performance improvements and ensure long-term stability.
• Manage patching, upgrades, releases, and the deployment of new features with minimal disruption to operations.
• Oversee integrations with third-party tools to enable seamless data flow and crosssystem interoperability.
• Maintain clear, up-to-date documentation of configurations, customizations, and resolution procedures.
• Deliver training and knowledge sharing to stakeholders and end-users, promoting tool adoption and operational best practices.
• Align to ITIL practices and internal standards to ensure service quality, compliance, and consistency.
• Collaborate with Service Owners and internal teams to drive continuous improvement in service delivery.
• Operate in dynamic, fast-paced environments, managing incidents, enhancements, and support tasks simultaneously.

Skills/Experience: Mandatory:


• Candidate must possess a Bachelors Degree.
• Should have 5-7 years of IT experience.
• Should have worked in Applications Managed Services and Consulting Services environment
• Extensive experience in the implementation, administration and configuration of BMC BMC Helix Operations Management (BHOM) /TSOM Application Support, Administration, Integrations and, Customizations
• Excellent in troubleshooting BHOM/ TSOM applications, integrations, customizations.
• Extensive experience maintaining BHOM /TSOM within a high distributed complex environment.
• Effective communication skills in English (verbal and written). Good to Have:
• Good knowledge of Cloud Technologies, networking, and database concepts
• Well Organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
• Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results

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