Cluster Manager

8 hours ago

Kolkata, West Bengal, India Estele Accessories Full time

Estele Accessories Pvt. Ltd.

Job Description – Cluster Manager

Position:
Cluster Manager (East- Kolkata)

Company:
Estele Accessories Pvt. Ltd.

Location:
Multiple Retail Store Cluster

Reports to:
Zonal/Regional Manager

Salary Bracket- 4.80 LPA to 5.00 LPA

Job Summary

The Cluster Manager is responsible for overseeing the operations of multiple retail stores within a designated cluster, ensuring sales growth, operational efficiency, and team development. This role involves monitoring sales performance, managing stock and visual merchandising, driving brand standards, and ensuring high levels of customer satisfaction. The Cluster Manager plays a key role in implementing strategic business initiatives, optimizing store profitability, and developing a high-performing team.

Key Result Areas (KRA) – Cluster Manager

1. Profit Centre Management

  • Monitor sales performance across stores, analyze trends, and leverage data to maximize revenue and profitability.
  • Implement cost-control measures and drive efficiencies to achieve financial targets.
  • Optimize stock management, ensuring adherence to
    Standard Operating Procedures (SOPs)
    and maximizing store potential.
  • Define, drive, and ensure the implementation of
    KRA/KPI methodology
    across store teams.
  • Maintain stringent
    quality control
    measures for products and services.
  • Oversee customer service standards, ensuring positive reviews, feedback resolution, and satisfaction across stores.

2. Product & Brand Development

  • Ensure adherence to
    Visual Merchandising (VM)
    guidelines to enhance brand appeal and store aesthetics.
  • Maintain consistency in brand representation, store experience, and customer engagement.

3. MIS & Reporting

  • Ensure timely dissemination of
    MIS, Daily Sales Reports (DSR), Sell-Through reports
    , and category contribution analytics.
  • Provide actionable insights based on performance data to drive store efficiency.

4. Administrative Responsibilities

  • Ensure compliance with policies related to
    Uniform, Grooming, Attendance, and Discipline
    across all stores.
  • Oversee the functionality and maintenance of electronic equipment (e.g.,
    EDC, ERP systems
    ), company assets, and fabrication processes.

5. Team Management & Development

  • Conduct regular training programs for store managers, assistant store managers, and sales officers.
  • Mentor and coach the second-in-command staff, ensuring continuous professional development and skill enhancement.
  • Utilize
    SWOT analysis techniques
    to assess team strengths and areas for improvement, applying data-driven strategies for growth.
  • Drive a culture of motivation, innovation, and performance excellence.

Required Competencies & Skills

  1. Leadership & People Management
    – Ability to manage and develop a team across multiple retail locations.
  2. Analytical & Strategic Thinking
    – Proficiency in interpreting sales data and implementing business strategies.
  3. Operational Excellence
    – Experience in retail operations, SOP adherence, and cost control measures.
  4. Sales & Customer Focus
    – Strong understanding of sales strategies, brand positioning, and customer service excellence.
  5. Technology & Reporting Expertise
    – Proficiency in
    MS Excel, ERP systems
    , and business analytics.

  • Cluster Sales Manager

    2 weeks ago

    Kolkata, West Bengal, India Tata Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    To drive sales and ensure business targets are achieved for their cluster.Sales Process ManagementAggressively drive the sales numbers and achieve the business targets for home loans and through cross selling while continuing to enhance and upgrade the client relationships. 2. Retain and expand the company's base of customers for Retail Loan products so as...

  • Cluster Head

    6 days ago

    Kolkata, West Bengal, India Acura Solution Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Job Requirements Job Title - Cluster Head - CASAPlace of work - MumbaiBusiness Unit - Retail Banking    Function -Branch BankingJob Purpose :The role entails overseeing the operational aspects of branches including distribution operations, customer service, administration and sales. The role bearer is responsible for guiding the Branch...

  • Cluster Head

    2 weeks ago

    Kolkata, West Bengal, India NowPurchase Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job location -Kolkata.Company VisionNowPurchase is transforming the 140B$ Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world - be it transportation, construction and every machinery. We are building a rich, digital marketplace where Metal Manufacturers can procure high quality...

  • Cluster Manager_EM_Uluberia

    3 days ago

    Kolkata, West Bengal, India Aditya Birla Group Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Aditya Birla Health InsuranceCluster Manager_EM_UluberiaLocation: Bangur BFL Estate, Kolkata, West BengalJob PurposeEnsure budgeted capacitation of FLS & achieve assigned business target by ensuring performance of assigned FLS with respect to recruitment of Advisors & achievement of business targets.Drive implementation of initiatives aimed at improving...

  • Cluster Manager- Training

    6 days ago

    Kolkata, West Bengal, India NetSysCon Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are looking for a Cluster Manager- Training & Development for a leading hospitality group. Job Profile: To enhance the performance capability of employees at our Resorts, Hotel Sales Division, Call Centre-, & Corporate Organization by designing, delivering, & evaluating training programs in collaboration with the stakeholders to improve customer...

  • Cluster Manager_Axis BB_Kolkata

    3 days ago

    Kolkata, West Bengal, India Aditya Birla Group Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Aditya Birla Health InsuranceCluster Manager_Axis BB_KolkataLocation: Bangur BFL Estate, Kolkata, West BengalJob PurposeManaging TPD sales activities in the designated market through various channels like Brokers, Corporate Agents, and Banks to ensure that the business plan is met or exceeded. This will include regular engagement with the partners to deepen...

  • Cluster Business Manager- Logistics- Full Truck Load

    4 days ago

    Kolkata, West Bengal, India Way2Go Full time ₹ 17,00,000 per year

    Role: Cluster Business Manager ( Full Truck Load ) Industry: Logistics Location: Kolkata Budget: Upto 17 LPA Core Responsibilities:Responsible for driving revenues and growing the market share as per targets assigned for particular clusterRole would entail hunting for new corporate accounts and farming of existing corporate accountsEngagement and...

  • Cluster Head – Private Wealth

    1 week ago

    Kolkata, West Bengal, India Career Hotspot & Services Full time ₹ 20,00,000 - ₹ 40,00,000 per year

    Position: Cluster Head – Private Wealth (Individual Contributor)Location: KolkataFunction / Department / Vertical: Private Wealth Group / Wealth Management SalesBook Size: ₹40 Cr and aboveExperience Required: 5–10 yearsEducational Qualification: MBA / Post GraduateRole OverviewThe Cluster Head (Individual Contributor) will be responsible for acquiring,...

  • Cluster Manager

    1 week ago

    Kolkata, West Bengal, India Omnifin Solutions Full time ₹ 88,800 - ₹ 12,00,000 per year

    Manage daily operations of the cloud Kitchen, including Staffing, food quality, and customer Satisfaction.Coordinate with the kitchen staff and helpers to ensure timely preparation and delivery of ordersMaintain Inventory, place orders for supplies, and manage vendor relationships.Ensure compliance with food safety and hygiene regulations.Handle customer...

  • Cluster Manager

    1 week ago

    Kolkata, West Bengal, India Bajaj Housing Finance Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Roles and ResponsibilitiesManage collateral management functions across multiple locations, ensuring compliance with regulatory requirements.Oversee credit operations, including loan processing, underwriting, and risk assessment.Develop and maintain relationships with clients to understand their needs and provide tailored solutions.Analyze market trends and...