Cluster Manager

21 hours ago


Kolkata, West Bengal, India Estele Accessories Full time

Estele Accessories Pvt. Ltd.

Job Description – Cluster Manager

Position:
Cluster Manager (East- Kolkata)

Company:
Estele Accessories Pvt. Ltd.

Location:
Multiple Retail Store Cluster

Reports to:
Zonal/Regional Manager

Salary Bracket- 4.80 LPA to 5.00 LPA

Job Summary

The Cluster Manager is responsible for overseeing the operations of multiple retail stores within a designated cluster, ensuring sales growth, operational efficiency, and team development. This role involves monitoring sales performance, managing stock and visual merchandising, driving brand standards, and ensuring high levels of customer satisfaction. The Cluster Manager plays a key role in implementing strategic business initiatives, optimizing store profitability, and developing a high-performing team.

Key Result Areas (KRA) – Cluster Manager

1. Profit Centre Management

  • Monitor sales performance across stores, analyze trends, and leverage data to maximize revenue and profitability.
  • Implement cost-control measures and drive efficiencies to achieve financial targets.
  • Optimize stock management, ensuring adherence to
    Standard Operating Procedures (SOPs)
    and maximizing store potential.
  • Define, drive, and ensure the implementation of
    KRA/KPI methodology
    across store teams.
  • Maintain stringent
    quality control
    measures for products and services.
  • Oversee customer service standards, ensuring positive reviews, feedback resolution, and satisfaction across stores.

2. Product & Brand Development

  • Ensure adherence to
    Visual Merchandising (VM)
    guidelines to enhance brand appeal and store aesthetics.
  • Maintain consistency in brand representation, store experience, and customer engagement.

3. MIS & Reporting

  • Ensure timely dissemination of
    MIS, Daily Sales Reports (DSR), Sell-Through reports
    , and category contribution analytics.
  • Provide actionable insights based on performance data to drive store efficiency.

4. Administrative Responsibilities

  • Ensure compliance with policies related to
    Uniform, Grooming, Attendance, and Discipline
    across all stores.
  • Oversee the functionality and maintenance of electronic equipment (e.g.,
    EDC, ERP systems
    ), company assets, and fabrication processes.

5. Team Management & Development

  • Conduct regular training programs for store managers, assistant store managers, and sales officers.
  • Mentor and coach the second-in-command staff, ensuring continuous professional development and skill enhancement.
  • Utilize
    SWOT analysis techniques
    to assess team strengths and areas for improvement, applying data-driven strategies for growth.
  • Drive a culture of motivation, innovation, and performance excellence.

Required Competencies & Skills

  1. Leadership & People Management
    – Ability to manage and develop a team across multiple retail locations.
  2. Analytical & Strategic Thinking
    – Proficiency in interpreting sales data and implementing business strategies.
  3. Operational Excellence
    – Experience in retail operations, SOP adherence, and cost control measures.
  4. Sales & Customer Focus
    – Strong understanding of sales strategies, brand positioning, and customer service excellence.
  5. Technology & Reporting Expertise
    – Proficiency in
    MS Excel, ERP systems
    , and business analytics.

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