Cluster Manager
21 hours ago
Estele Accessories Pvt. Ltd.
Job Description – Cluster Manager
Position:
Cluster Manager (East- Kolkata)
Company:
Estele Accessories Pvt. Ltd.
Location:
Multiple Retail Store Cluster
Reports to:
Zonal/Regional Manager
Salary Bracket- 4.80 LPA to 5.00 LPA
Job Summary
The Cluster Manager is responsible for overseeing the operations of multiple retail stores within a designated cluster, ensuring sales growth, operational efficiency, and team development. This role involves monitoring sales performance, managing stock and visual merchandising, driving brand standards, and ensuring high levels of customer satisfaction. The Cluster Manager plays a key role in implementing strategic business initiatives, optimizing store profitability, and developing a high-performing team.
Key Result Areas (KRA) – Cluster Manager
1. Profit Centre Management
- Monitor sales performance across stores, analyze trends, and leverage data to maximize revenue and profitability.
- Implement cost-control measures and drive efficiencies to achieve financial targets.
- Optimize stock management, ensuring adherence to
Standard Operating Procedures (SOPs)
and maximizing store potential. - Define, drive, and ensure the implementation of
KRA/KPI methodology
across store teams. - Maintain stringent
quality control
measures for products and services. - Oversee customer service standards, ensuring positive reviews, feedback resolution, and satisfaction across stores.
2. Product & Brand Development
- Ensure adherence to
Visual Merchandising (VM)
guidelines to enhance brand appeal and store aesthetics. - Maintain consistency in brand representation, store experience, and customer engagement.
3. MIS & Reporting
- Ensure timely dissemination of
MIS, Daily Sales Reports (DSR), Sell-Through reports
, and category contribution analytics. - Provide actionable insights based on performance data to drive store efficiency.
4. Administrative Responsibilities
- Ensure compliance with policies related to
Uniform, Grooming, Attendance, and Discipline
across all stores. - Oversee the functionality and maintenance of electronic equipment (e.g.,
EDC, ERP systems
), company assets, and fabrication processes.
5. Team Management & Development
- Conduct regular training programs for store managers, assistant store managers, and sales officers.
- Mentor and coach the second-in-command staff, ensuring continuous professional development and skill enhancement.
- Utilize
SWOT analysis techniques
to assess team strengths and areas for improvement, applying data-driven strategies for growth. - Drive a culture of motivation, innovation, and performance excellence.
Required Competencies & Skills
- Leadership & People Management
– Ability to manage and develop a team across multiple retail locations. - Analytical & Strategic Thinking
– Proficiency in interpreting sales data and implementing business strategies. - Operational Excellence
– Experience in retail operations, SOP adherence, and cost control measures. - Sales & Customer Focus
– Strong understanding of sales strategies, brand positioning, and customer service excellence. - Technology & Reporting Expertise
– Proficiency in
MS Excel, ERP systems
, and business analytics.
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