Chat Support Executive
3 days ago
Key Responsibilities:*
*Customer Support:*
Respond to customer inquiries via live chat, providing accurate and helpful information.
Resolve customer complaints and issues in a timely and professional manner.
Escalate complex issues to senior support agents or technical teams.
*Communication:*
Engage with customers in a friendly, empathetic, and professional manner.
Provide product information, troubleshooting tips, and solutions.
*Issue Resolution:*
Troubleshoot and resolve technical issues.
Follow up with customers to ensure issues are resolved.
*Documentation:*
Document customer interactions and feedback.
Update CRM or support software with customer information and issue resolution details.
*Performance Metrics:*
Meet chat response time, resolution rate, and customer satisfaction targets.
There is a age criteria which is 18 to 30 only
Job Types: Full-time, Permanent, Fresher
Pay: ₹16, ₹31,838.00 per month
Work Location: In person
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