Specialist - Insurance Operations

We are seeking a talented individual to join our operations team (MMA) at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist – Insurance Operations

We are a product division of Marsh McLennan Companies and develop custom communication platforms inclusive of a custom branded native app, for our clients. The technology was created by in house developers who are passionate about the product. The Product Support Specialist is a core part of our ability to deliver at a high level of precision.

The objective of this position is to collaborate with our Client Services team in developing high-quality native apps that the iNGAGED team can confidently deploy. The Support Specialist will be responsible for creating content in our portal for new client apps, as well as updating content in existing client apps.

We are seeking an individual who is driven, works well in a team, is diligent, pays close attention to detail, and takes responsibility for their work. It is essential for this person to be proactive and have a keen eye for even the smallest details.

We will count on you to:

• Collaborate with the Client Services Team in managing work requests through a
• shared excel document.
• Communicate with Client Services via email. While most communication will be
• conducted via email due to time differences, initial training will be conducted through
• Zoom, and iNGAGED will make necessary accommodations.
• Demonstrate meticulous attention to detail, as this skill is crucial for successfully
• carrying out job duties.
• Leverage the iNGAGED portal to create and manage app content pertaining to
• benefits, worker's compensation, time and payroll, and other pertinent areas.
• Thoroughly examine each client's Benefits Guide to construct apps, note any missing
• documentation (summary of benefits) and guarantee the inclusion of all relevant
• benefits information.
• Maintain a high standard of grammar and language proficiency, as it is essential for
• this role.

What you need to have:     

• 3-6 years of prior work experience
• Graduate in any stream
• Experience in content management
• Fair understanding of Insurance Broking business and dynamics
• Good command over spoken and written English
• Superior comprehension and articulation skills
• Ability to prioritize and organise tasks, work within stiff timelines
• Eye for detail and innovative mindset
• Basic knowledge of MS Office
• Willingness to learn and adapt to changes
• Should be comfortable with 2.30pm – 11.30pm and 6.30pm – 3.30am (Should be flexible as per business requirement)

What makes you stand out:

• Insurance certification from The Institutes, USA
• Post-Graduation/Certificate Courses in Insurance
• Any prior experience on any insurance process

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan Agency, a business of Marsh, is a leading provider of business insurance, employee health & benefits, retirement & wealth, and private client insurance solutions across North America. Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn. 

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person