Zonal Manager

16 hours ago

Mumbai New Delhi, India Muthoot Finance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

1. Role & responsibilities

  1. Internal Staff Training

1)

Conduct training sessions for zonal staff on:

a)

File audit procedures

b)

Customer visit protocols

c)

Operational best practices and compliance

  1. File Audits

a)

Perform detailed audits of customer and operational files across branches within the assigned zone.

b)

Ensure documentation and processes are in line with internal policies and regulatory requirements.

  1. Monthly File Audit Reporting

a)

Consolidate and publish monthly reports detailing audit findings and irregularities.

b)

Share zone-specific audit performance with relevant stakeholders at Corporate Office.

  1. Special Reports Preparation

a)

Prepare and submit reports highlighting critical or high-risk irregularities.

b)

Recommend corrective actions for identified gaps.

  1. Location-wise Mobile Audits

a)

Conduct on-site audits at branch locations to validate operational adherence and process implementation.

  1. Field Investigation (FI) Verification

a)

Conduct post-disbursal FI visits based on audit samples or exceptions.

b)

Validate customer details, field data, and loan usage.

  1. Bill & Vendor Payout Verification

a)

Review and verify vendor bills and payouts for accuracy and compliance in coordination with the finance and vendor management teams.

  1. Vendor Audits & Visits

a)

Perform regular audits and physical visits to vendors as per RBI and internal guidelines.

b)

Evaluate vendor performance and process integrity.

  1. Customer Interaction

a)

Conduct visits and calls to customers in non-starter and infant loan cases.

b)

Investigate and resolve customer issues as part of audit or exception handling.

  1. Follow-up on Audit Findings

a)

Initiate calls or visits based on audit observations to ensure timely resolution and preventive action.

  1. Data Linkage Programme (DLP) Monitoring

a)

Monitor the functionality of DLP systems across zonal staff laptops.

b)

Ensure data security and system compliance.

  1. Fixed Asset Monitoring

a)

Collaborate with the Admin team to ensure accurate tracking of fixed assets on a location-wise basis.

b)

Support reconciliation and reporting processes.

Preferred candidate profile

Candidate should have experience in working with Audit Firm.

Minimum 8 years of experience

Qualification - B.Com

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