Senior Account Manager

5 days ago

Bengaluru, Karnataka, India TRUGlobal Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description

We are seeking a highly driven
Sr. Account Manager – Sales & Customer Success
with strong experience in
IT Services or IT Staffing
. This role requires proven expertise in managing enterprise clients, growing strategic accounts, and ensuring high-quality service delivery.

Key Responsibilities

Account Growth & Retention

  • Manage, retain, and expand Enterprise & Emerging accounts.
  • Drive
    cross-sell and up-sell
    opportunities across IT Services, IT Staffing, and Managed Services.
  • Build strong executive relationships with
    CXOs, Delivery Heads, and senior stakeholders
    .
  • Achieve quarterly and annual revenue/margin targets.

Customer Success & Delivery Coordination

  • Act as the primary point of contact for key client relationships.
  • Work closely with delivery and recruitment teams to ensure timely and quality fulfilment.
  • Monitor customer satisfaction (CSAT/NPS) and lead improvement actions.
  • Handle escalations and ensure high client retention.

Sales Leadership & Strategic Planning

  • Develop account plans, business strategies, and revenue forecasts.
  • Lead contract renewals, rate negotiations, and commercial discussions.
  • Collaborate with presales, delivery, and recruitment teams to create customized solutions.
  • Track industry trends, competitor landscape, and account performance.

Market & GTM Support (Good to Have)

  • Support leadership in GTM initiatives and expansion into new markets (including US region).
  • Contribute to RFP responses, proposals, and QBR/governance meetings.

Requirements

  • 8–12 years
    of experience in
    Account Management / Customer Success / Sales
    within
    IT Services or IT Staffing
    (mandatory).
  • Proven record of driving
    account growth, revenue expansion, and client retention
    .
  • Strong understanding of
    Staffing Models
    : Contract, C2H, Permanent, Managed Services.
  • Experience engaging and influencing
    CXO-level stakeholders
    .
  • Excellent communication, negotiation, and presentation skills.
  • Strong business acumen and ability to build long-term strategic relationships.

Good to Have

  • Experience with
    GTM strategy
    ,
    US market expansion
    , or solution-based IT services sales.

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