International Sales Support Specialist@Airoli

2 weeks ago

Borivli, Maharashtra, India Sana Search International Full time ₹ 4,00,000 - ₹ 7,00,000 per year
Job description

What You ll Do on a Typical Day.

  • Manage the resolution of Incidents across the full range of supported services. This includes timely acknowledgement, prioritization, communication, escalation, analysis and review.
  • Be available to operate on a roster for enabling 24x7 operations including public holidays and weekends (shift based, 5 working days rotating roster for 24x7 operations).
  • Respond to critical incidents application issues as per defined protocols and SLA s
  • Monitor various ticket queues globally to ensure tickets have not breached and ensure tickets are responded to in a timely fashion, including critical incidents and any escalated issues.
  • Responding promptly to application alerts and issues.
  • Author Knowledge Articles relating to applications and new-found issues / resolutions for internal team.
  • Research and solve issues/problems starting with minimal details, including thinking outside the box to determine what might have caused the problem and the solution.
  • Perform issue severity assessment quickly based on impact to the business and prioritize or de-prioritize accordingly.
  • .
  • Drives problem management and associated resolutions delivery with product management teams.
  • Report production impact details to the management.

What We re Looking For

  • For 12th /Under graduate / Graduate (Fresher / Experience)with excellent comskill
  • Willing to work in a 24x7, rotational shift based role.
  • ITIL certification will be a plus. Salesforce Administrator certification will be a plus.
  • Good understanding of networking to support troubleshooting .
  • Hands-on individual who is technically savvy & can work well with all levels and virtual teams, both internal & external.
  • Strong MS Office skills (Outlook, Word, Excel) preferred.
  • High degree of personal accountability, Highly disciplined and good time management skills.
  • Expert problem-solving skills with an eye for detail.
  • Customer and client focused.
  • Self-starter, quicker learner with ability and zeal to learn new skills and quickly adapt to changing environment & work with little guidance.

Professional Attributes :

1 - Good technical skills should possess with current technology

2 - Good communication skills both written verbal

3 - Should be a Tech-Savviness

4 - Flexible to work in all shift under pressure situations

5 - Good analytical skill Educational Qualification: Diploma/BE in computer technology Should be completed 15 years full time

CTC UPTO - 7LPA

TWO WAY CAB IS PROVIDED

HR PRABHJEET , &

Other benefits:

- Pick up & drop Facility will be provided.- Centralised pick up in morning and Home drop in night.

To apply Whatsapp your cv or Call ASAP

HR Sana , &

Send your resume to /

Contact Details:

To apply Whatsapp your cv or Call ASAP

Send your resume to @

PLEASE VISIT OUR WEBSITE -

NO FEES NO PAID SERVICES NO HIDDEN CHARGES

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