Sales and Support Executive

2 days ago

Borivli, Maharashtra, India Dynacraft Air Controls Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Provide technical support to customers through phone calls, emails, or meetings.
  • Coordinate with internal teams (e.g., factory, production, logistics) for smooth order processing and delivery.
  • Identify opportunities for upselling/cross-selling products/services based on customer needs.
  • Maintain accurate records of customer interactions using our in house ERP Software.

The Sales and Support executive is an order fulfillment and coordination job and is a key link between (post) sales, production, and dispatch. This role ensures that once an order is confirmed, it is tracked, monitored, and delivered in a timely manner while keeping the customer informed at every key stage. The Fulfillment Coordinator owns the post-sales process and communicates job status updates to customers professionally and proactively reducing production disruption and improving customer experience.

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