Opening For International Customer Support Executive
7 days ago
Hiring For Customer Support Executive
Minimum - 1 years Of exp into Voice process Mandatory
Location - Bangalore
Shift - Night Shift ( 5:30 pm to 2:30 Am ) or ( 6:30 pm to 3:30 Am )
Cab - 2 Way cab will be provided within 20kms
Notice Period - Immediate Joiner
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to improve overall customer experience.
- Maintain high product knowledge to effectively support customers.
- Meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.
Job Requirements
- Excellent communication and interpersonal skills are essential.
- Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
- Strong problem-solving and analytical skills are necessary.
- Proficiency in using computer systems and software applications is required.
- Ability to adapt to changing situations and priorities.
- Strong attention to detail and organizational skills are vital.
- Experience in direct billing is preferred.
Kindly write "Janifer R - HR" on top of your resume.
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