Key Account Manager

6 hours ago

Mumbai, Maharashtra, India Sales & Profit Full time US$ 90,000 - US$ 1,20,000 per year

We're hiring & seeking a dynamic
Key Account Manager – Enterprise Onboarding & Revenue Delivery
who will play a crucial role in ensuring
successful implementation
,
stakeholder alignment
, and
revenue realization
from large enterprise accounts.

This is
not a hunting role
, but a strategic post-sale function where you will act as the
sales-facing partner
for key clients—ensuring that committed deliverables are implemented, account potential is unlocked, and expansion opportunities are driven through
effective stakeholder management
.

You will work closely with project managers and the implementation team to make sure that the solution is not only deployed but also
adopted, utilized, and scaled
across the organization.

You will be expected to bring strong
concept selling abilities
, helping different business stakeholders within the client's organization
understand how platform solves their specific challenges
and improves business outcomes.

Key Responsibilities
:

  • Lead onboarding engagement for newly closed key accounts, ensuring timely go-live and value delivery.
  • Identify, engage, and align with multiple business stakeholders (Sales Heads, HR, Enablement, CXOs) to understand their goals and ensure they see measurable outcomes.
  • Drive conceptual value selling to show how each stakeholder group can leverage company to improve efficiency, performance, or decision-making.
  • Be accountable for revenue realization from each assigned account—ensuring projected value translates into actual usage and retention.
  • Push internal and external teams to unblock delays, navigate resistance, and maintain delivery momentum.
  • Continuously monitor platform utilization, engagement, and account health metrics to identify gaps and drive corrective action.
  • Identify opportunities for upselling and cross-selling within accounts once business value is established.
  • Act as a strategic liaison between the customer and product team, channeling insights, feature requests, and improvement opportunities that can enhance long-term customer value.

Ideal Candidate Profile
:

  • 4–8 years of experience in
    B2B tech/SaaS account management
    , onboarding, or enterprise success roles.
  • Demonstrated experience managing
    complex, multi-stakeholder onboarding
    journeys for enterprise accounts.
  • Strong
    concept selling and consultative communication
    skills—can articulate value to both business and operational stakeholders.
  • Deep understanding of stakeholder mapping and the ability to
    customize impact narratives
    for each stakeholder function.
  • Ability to drive
    change management
    , adoption, and utilization in large organizations.
  • Excellent verbal and written communication with the ability to manage executive-level conversations confidently.

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