Assistant Manager

Job Description – People Manager (M4 Level)

Role: People Manager (AM / DM)

Department: Human Resources (People Function)

Reporting To: Head – People & Culture / CHRO

Location: Corporate HQ – Saki Vihar , Chandivali, Mumbai

Employment Type: Full-Time

About FrenzoFinserv

FrenzoFinserv is a growth-focused, technology-driven financial services company that partners with banks, NBFCs, and fintechs to deliver digital-first collections, contact centre operations, and field recovery solutions. Our mission is to build a resilient, high-performing workforce that can support our vision of being the preferred collections partner in India — while upholding ethics, compliance, and employee well-being.

Role Purpose

The People Manager is responsible for building, managing, and sustaining the employee lifecycle, ensuring the right talent is in place, engaged, and aligned with FrenzoFinserv's business goals.

This M4-level role is highly strategic and operationally hands-on — partnering with business leaders, line managers, and HR leadership to ensure that the company's people agenda drives performance, compliance, and culture-building.

Key Responsibilities

1. Talent Acquisition & Workforce Planning

• Collaborate with business heads (Sales, Collections, Digital, Field) to forecast manpower needs and create hiring plans.
• Partner with recruitment teams/vendors to ensure timely onboarding of telecallers, field staff, and managerial hires.
• Track manpower metrics — headcount, time-to-fill, offer-to-join ratios — and report to leadership.

2. Employee Engagement & Experience

• Design and implement initiatives to improve employee morale, retention, and motivation.
• Conduct regular skip-level meetings, stay interviews, and engagement surveys to capture employee sentiment.
• Roll out recognition programs, R&R initiatives, and celebrations that reinforce FrenzoFinserv's values.

3. Performance Management & Capability Building

• Implement goal-setting, KRA/KPI cascading, and performance review cycles (mid-year, annual).
• Facilitate calibration sessions with managers to ensure fair and transparent evaluations.
• Identify training needs and coordinate functional and behavioural learning programs.

4. Policy Administration & Compliance

• Ensure adherence to HR policies, labour laws, and statutory compliance (PF, ESIC, Shops & Establishments).
• Maintain employee records and ensure accuracy of HRMS data.
• Conduct periodic HR audits and close compliance gaps proactively.

5. Employee Relations & Issue Resolution

• Act as a trusted advisor to managers and employees on grievance redressal, disciplinary actions, and conflict resolution.
• Handle escalations with empathy, fairness, and confidentiality.
• Promote a positive work culture that balances performance and well-being.

6. HR Analytics & Reporting

• Track key HR metrics — attrition %, absenteeism, training coverage, diversity, engagement scores.
• Prepare monthly dashboards for leadership and recommend data-backed interventions.

7. Culture Building & Change Management

• Champion FrenzoFinserv's core values (Innovation, Sportsmanship, Client Obsession, Collective Growth).
• Drive communication campaigns to reinforce culture, vision, and employee alignment with business objectives.
• Support change initiatives (new tech rollouts, restructuring) by enabling smooth employee adoption.

8. Team Management

• Lead a team of HR executives/assistants handling recruitment, payroll, and employee support.
• Allocate responsibilities, review work quality, and build team capability in HR operations and business partnering.

Performance Measures

• Headcount Fulfilment % vs Manpower Plan
• Employee Engagement & Retention (eNPS, Attrition %)
• Performance Review Cycle Completion & Quality
• Training Coverage & Learning Hours per Employee
• Compliance Score (Zero Major Statutory Non-Compliance)
• Resolution TAT for Employee Grievances
• HR Dashboard Accuracy & Timelines

Qualifications & Experience

• MBA / PGDM in HR or equivalent.
• 3–8 years of experience in HR business partnering, employee engagement, or generalist HR roles.
• Experience in BFSI, NBFC, fintech, or operations-heavy environments preferred.
• Exposure to managing large frontline workforce (telecallers, field agents) is highly desirable.

Skills & Competencies

• Business Partnership: Ability to understand business needs and translate them into HR interventions.
• Employee-Centricity: Deep empathy, excellent listening, and problem-solving skills.
• Execution Excellence: Strong project management and ability to deliver initiatives on time.
• Compliance Knowledge: Familiarity with Indian labour laws and HR compliance frameworks.
• Analytical Ability: Comfort with HR data, dashboards, and deriving insights.
• Communication & Influence: Ability to engage employees and influence managers.
• Team Leadership: Skilled at managing, coaching, and developing HR team members.