Senior Operations Manager

2 days ago

Baripada, India Bharat Biotech, Baripada Full time ₹ 6,00,000 - ₹ 7,20,000 per year

Position: Senior Operations Manager / Head of Pharmacy Operations

Location: [City, Baripada, State Odissa, India]

Reporting To: Director

Role Purpose

We are seeking an experienced operations leader from the pharmacy retail / healthcare / organized retail industry to drive efficiency, accuracy, and customer satisfaction across our pharmacy outlets. The role requires someone with proven turnaround capabilities, deep knowledge of retail pharmacy operations, and the ability to design, implement, and sustain best-in-class practices for inventory, customer service, and compliance.

Key Responsibilities

  • Customer Experience & Store Operations
  • Reduce customer waiting time by implementing efficient workflows (Rx drop-off, picking, checking, billing, handover).
  • Set up queue management systems, express counters, and order triage practices.
  • Train and mentor store teams to deliver fast, accurate, and empathetic service.
  • Inventory & Supply Chain
  • Implement BIN location systems, FEFO stock management, and cycle counts.
  • Ensure inventory accuracy ≥98% by fixing gaps in receiving, putaway, and stock reconciliation.
  • Minimize expiry losses, pilferage, and stock-outs through robust controls.
  • Oversee vendor negotiations and supplier relationships to maintain OTIF (On-Time In-Full) deliveries.
  • People Management
  • Lead, train, and motivate 50+ staff including pharmacists, pickers, cashiers, and advisors.
  • Develop SOPs, KPIs, and daily performance huddles.
  • Identify skill gaps and conduct structured training in Rx reading, customer counseling, and inventory handling.
  • Process Excellence & Technology
  • Deploy barcode scanning, POS/pharmacy software optimization, and token systems.
  • Ensure compliance with pharmacy regulations, licensing, and audits.
  • Drive digital adoption (SMS notifications, customer records, e-billing, loyalty programs).
  • Continuously refine SOPs through Kaizen/Lean practices.
  • Performance Management
  • Own critical KPIs:
  • Average customer wait time (98%)
  • Picking lead time (

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