Senior Operations Manager

3 days ago

Baripada Odisha, India Bharat Medical Hall Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Job Description – Senior Operations Manager (Pharmacy Retail Chain)Position: Senior Operations Manager / Head of Pharmacy OperationsLocation: [City, Baripada, State Odissa, India]Reporting To: DirectorRole PurposeWe are seeking an experienced operations leader from the pharmacy retail / healthcare / organized retail industry to drive efficiency, accuracy, and customer satisfaction across our pharmacy outlets. The role requires someone with proven turnaround capabilities, deep knowledge of retail pharmacy operations, and the ability to design, implement, and sustain best-in-class practices for inventory, customer service, and compliance.Key ResponsibilitiesCustomer Experience & Store OperationsReduce customer waiting time  by implementing efficient workflows (Rx drop-off, picking, checking, billing, handover).Set up  queue management systems, express counters, and order triage practices .Train and mentor store teams to deliver  fast, accurate, and empathetic service .Inventory & Supply ChainImplement BIN location systems, FEFO stock management, and cycle counts .Ensure  inventory accuracy ≥98%  by fixing gaps in receiving, putaway, and stock reconciliation.Minimize  expiry losses, pilferage, and stock-outs  through robust controls.Oversee vendor negotiations and supplier relationships to maintain  OTIF (On-Time In-Full) deliveries .People ManagementLead, train, and motivate 50+ staff  including pharmacists, pickers, cashiers, and advisors.Develop  SOPs, KPIs, and daily performance huddles .Identify skill gaps and conduct structured training in  Rx reading, customer counseling, and inventory handling .Process Excellence & TechnologyDeploy barcode scanning, POS/pharmacy software optimization, and token systems .Ensure compliance with  pharmacy regulations, licensing, and audits .Drive  digital adoption  (SMS notifications, customer records, e-billing, loyalty programs).Continuously refine SOPs through  Kaizen/Lean practices .Performance ManagementOwn critical KPIs:Average customer wait time (98%)Picking lead time (

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