Senior Operations Manager

2 days ago

Baripada Odisha, India Bharat Medical Hall Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Job Description – Senior Operations Manager (Pharmacy Retail Chain)

Position:
 Senior Operations Manager / Head of Pharmacy Operations

Location:
 [City, Baripada, State Odissa, India]

Reporting To:
 Director

Role Purpose

We are seeking an experienced operations leader from the pharmacy retail / healthcare / organized retail
 industry to drive efficiency, accuracy, and customer satisfaction across our pharmacy outlets. The role requires someone with proven 
turnaround capabilities
, deep knowledge of 
retail pharmacy operations
, and the ability to 
design, implement, and sustain best-in-class practices
 for inventory, customer service, and compliance.

Key Responsibilities

  • Customer Experience & Store Operations
  • Reduce customer waiting time
     by implementing efficient workflows (Rx drop-off, picking, checking, billing, handover).
  • Set up 
    queue management systems, express counters, and order triage practices
    .
  • Train and mentor store teams to deliver 
    fast, accurate, and empathetic service
    .
  • Inventory & Supply Chain
  • Implement BIN location systems, FEFO stock management, and cycle counts
    .
  • Ensure 
    inventory accuracy ≥98%
     by fixing gaps in receiving, putaway, and stock reconciliation.
  • Minimize 
    expiry losses, pilferage, and stock-outs
     through robust controls.
  • Oversee vendor negotiations and supplier relationships to maintain 
    OTIF (On-Time In-Full) deliveries
    .
  • People Management
  • Lead, train, and motivate 50+ staff
     including pharmacists, pickers, cashiers, and advisors.
  • Develop 
    SOPs, KPIs, and daily performance huddles
    .
  • Identify skill gaps and conduct structured training in 
    Rx reading, customer counseling, and inventory handling
    .
  • Process Excellence & Technology
  • Deploy barcode scanning, POS/pharmacy software optimization, and token systems
    .
  • Ensure compliance with 
    pharmacy regulations, licensing, and audits
    .
  • Drive 
    digital adoption
     (SMS notifications, customer records, e-billing, loyalty programs).
  • Continuously refine SOPs through 
    Kaizen/Lean practices
    .
  • Performance Management
  • Own critical KPIs:
  • Average customer wait time (98%)
  • Picking lead time (

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