Senior Technical Marketing Engineer

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

We are looking for a Technical Marketing Engineer (TME) for our Keystone Storage as a Service offering, which has shown the highest year-over-year growth in NetApp. In this role, the TME will collaborate closely with Field Technical teams, Product Management, Engineering, Product Marketing, and other key partners. The focus will be on delivering key technical value propositions to the field and customers through the creation of technical collaterals, presentations, blogs, solution briefs, demos, etc., to create program awareness and evangelization. The role involves ensuring field cohesion, influencing product development efforts, and field initiatives. The TME will engage continuously with the Keystone product management team to ensure corporate goals are met and drive innovation.

Key responsibilities include

• Working with broader technical marketing engineers to ensure maximum performance, reliability, and automation of deployments and infrastructure.
• Consulting and influencing engineering teams on new features and software architecture.
• Develop whitepapers, solution briefs, blogs, presentations, and demo videos to showcase product capabilities and educate customers and partners.
• Conducting periodic sales/partner training/workshops, debugging, and troubleshooting service bottlenecks.
• Frequent collaboration with Product Management, Engineering, Sales, and Support to ensure alignment on roadmap and customer needs.
• Providing advanced escalation support, and supporting product launch activities.
• The TME will also respond to customer or field inquiries, assist with technical RFPs.
• Influence product roadmap and development priorities with field and customer perspectives.

The successful candidate should have

• Experience building and operating production and test environments.
• Familiarity with distributed systems design patterns using tools such as Docker and Kubernetes.
• Expertise in creating content like videos, presentations, blogs, and technical documents.
• Experience presenting at conferences, webinars, and creating thought leadership content.
• Skilled at bridging gaps between engineering, product management, and field teams to align on priorities.
• Strong communication skills, the ability to build relationships cross-functionally.
• Deep dive expertise in one or more infrastructure areas are essential.

• Minimum of 8 years of experience, preferably 5 to 6 years in enterprise software and IT infrastructure or technical marketing
• Bachelor of Science or advanced degree in electrical engineering, computer science, or related technical discipline

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.