Service Assistant

17 hours ago


Kozhikode, Kerala, India MSI Communications Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Service Coordinator

Location: Calicut, Kerala

Experience: Minimum 5 years

Company: MSI Communications

Job Summary:

We are seeking an experienced and proactive Service Coordinator to manage customer service operations, handle follow-up calls, and ensure smooth coordination between customers and the service team. The ideal candidate should have hands-on experience in CRM systems and strong communication skills.

Key Responsibilities:

  • Handle customer follow-up calls and maintain strong client relationships.
  • Coordinate with internal teams to ensure timely service delivery.
  • Update and manage CRM systems with accurate service and customer data.
  • Monitor and track service requests, ensuring prompt resolutions.
  • Handle customer queries and complaints with professionalism.
  • Prepare regular reports on service performance and customer feedback.
  • Support the service team with scheduling, documentation, and communication.

Requirements:

  • Minimum 5 years of experience in a service coordination or customer service role.
  • Proficiency in CRM software and MS Office tools.
  • Excellent communication and follow-up skills.
  • Strong organizational and multitasking abilities.
  • Ability to work independently and as part of a team.

Job Type: Full-time

Job Type: Full-time

Experience:

  • service coordination: 5 years (Required)

Work Location: In person



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