 
						Service Assistant
17 hours ago
Service Coordinator
Location: Calicut, Kerala
Experience: Minimum 5 years
Company: MSI Communications
Job Summary:
We are seeking an experienced and proactive Service Coordinator to manage customer service operations, handle follow-up calls, and ensure smooth coordination between customers and the service team. The ideal candidate should have hands-on experience in CRM systems and strong communication skills.
Key Responsibilities:
- Handle customer follow-up calls and maintain strong client relationships.
- Coordinate with internal teams to ensure timely service delivery.
- Update and manage CRM systems with accurate service and customer data.
- Monitor and track service requests, ensuring prompt resolutions.
- Handle customer queries and complaints with professionalism.
- Prepare regular reports on service performance and customer feedback.
- Support the service team with scheduling, documentation, and communication.
Requirements:
- Minimum 5 years of experience in a service coordination or customer service role.
- Proficiency in CRM software and MS Office tools.
- Excellent communication and follow-up skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
Job Type: Full-time
Job Type: Full-time
Experience:
- service coordination: 5 years (Required)
Work Location: In person
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