Analyst-I, Payroll HR Operations

All Posting Locations: Ahmedabad, Gujarat, IN

Job Functions: Global Business Services

Date Published: November 21, 2025

Ref#: R-98329

ABOUT THE ROLE

Job Description

About the Position

We have an excellent opportunity available for a someone seeking to make a difference and add value. The Order to cash analyst, International sits within Global Business Services (GBS) in the International Zone, reporting into the Order to Cash lead, International.

You'll be working in a high performing team always trying to reach the next level. Get ready for a lot of exposure to senior stakeholders.

Main Responsibilities

Your primary responsibility will be to drive root cause analysis on key problem statements impacting our customers' experience (focused on Europe) from new customer set up, to ordering through to cash receipt. You will develop the recommended action plan for those root causes, and action the output. This continual improvement role is separate but closely partners with operations to enable you to step out the day to day and solve fully to root cause key problem statements in our processes. The aim is for you to tackle value statements for Kraft Heinz, either by improving our stakeholders' and customers' experience, unlocking value in the balance sheet, or driving efficiency by leveraging our IT tools more effectively or improving the process design through the customer lifecycle.

Expectations of the role are best summarised by our GBS value drivers:

• Customer Centricity
• This is the primary mindset required of this role – unapologetically putting our customers at the centre of what we deliver
• You will be responsible to support in prioritising areas to tackle, and subsequently supporting on deep dive sessions on various areas of the customer lifecycle, as well as supporting the actions from those sessions and tracking all actions out to conclusion

• You will need to be a strong communicator, able to stay composed and confident under pressure, being able to simplify and prioritise evolving business needs in clear actions with tangible outcomes

• Process Excellence

• Working to optimise end to end in the order to cash processes, such as reviewing customer balance sheets holistically, and using these to drive prioritisation of actions, such as customer reconciliations

• You will perform root cause analysis on defined problem statements, develop and lead action plans to drive best practices throughout EMEA to improve overall performance (both in Kraft Heinz and our outsourced operations) and develop governance to drive adherence to best practices
• You are expected to drive tangible output to sessions ran with stakeholders and see those actions through to conclusion
• You will not be afraid to get into details and supporting process execution – getting our data right is a key facet the success of the projects and to this role and it will require you to cleanse and update system data to support more effective processes

• You will leverage our global network in GBS as well as other functions to seek out best practices to adopt into our ways of working

• Digital Transformation

• At Kraft Heinz in GBS we are digitally led – You will work to get the most value (monetary, efficiency and insights) out of tools we have recently implemented, including High radius (Our autonomous invoicing to cash platform) and Celonis (process mining software), supporting change management to drive these down to operational norms

Qualifications

Hard Skills

• Education – Bachelor's Degree required plus professional accreditation preferrable (Accountancy, mathematics, or engineering)

• Work Experience & Knowledge –

• 2+ years' experience in invoice to cash processes
• Experience working with SAP, High Radius, Celonis, Tableau & Excel preferred
• Demonstrated ability to drive process excellence and delivery – agile / design thinking / six sigma methodology experience desired
• Experience in working with internal & external control frameworks and auditors
• Experience operating within an outsourced provider (GBS) environment preferable
• Language Knowledge – Fluent English

Professional Attributes

• Empathy – listening to the customer – You're known for your empathy. You listen more and talk less, and therefore truly understand your customer. With that mindset you create commercial chances to optimize the customer experience.
• Communication Skills – At Kraft Heinz you'll easily be exposed to senior management, no matter your level. It's important you have excellent communication skills, to deal with all kinds of different stakeholders.
• Ability to Simplify – We like to keep it simple. And to execute fast. Your ability to simplify will be highly appreciated, when you provide simple solutions dealing with complex challenges.
• Proactive – You are a self-starter, driven by purpose and driving initiatives and actions through to their conclusion. You are not afraid to challenge to get the right result
• Analytical – We're a very data driven company. You know how to translate complex data into a simple solution with your analytical mindset.
• Project management skills – Time management has no secrets for you. You're organized, structured and always have an overview of all the deliverables. You know how to bring multiple projects to a successful ending within the given timeframe.

What we offer you

• An ambitious employer – we only want to the best for you;
• A fast career track like only few other companies can match;
• A competitive salary and excellent bonus structure (above market);
• Permanent contract – for we believe in doing big bets on people; and
• Always room for new ideas – if you have an excellent idea, please let us know and we can set it in action

Location(s)

Ahmedabad – Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.