Visa Processing Team Lead

5 days ago


Hyderabad, Telangana, India Talentboon Consulting Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities :

  • Lead, mentor, and supervise a team of Visa Support Officers and Senior Specialists to achieve SLAs and quality standards.
  • Allocate workloads based on application volume, destination mix, and case complexity.
  • Oversee visa processing workflows for multiple countries and brands, ensuring adherence to SOPs, timelines, and compliance.
  • Act as an escalation point for complex or critical visa cases, ensuring timely resolution.
  • Collaborate with Admissions, Counselling, Quality, and Compliance teams for smooth information flow.
  • Monitor visa success rates, identify risks, and implement preventive or corrective measures.
  • Track team KPIs, conduct regular performance reviews, and support L&D initiatives.
  • Stay updated on global immigration changes and disseminate knowledge to teams and stakeholders.
  • Support adoption of automation, tools, and system enhancements for efficiency.
  • Prepare and present reports on application trends, processing efficiency, and success
  • metrics.

Preferred candidate profile :

  • Minimum 8 years of experience into Visa Processing, Visa Filing, Visa Counselling, Visa Documentation.
  • Minimum 3 years of experience as Team Lead on Papers.
  • Handled a team size of minimum 5-7 team members.

Perks and Benefits:

  • UK-Shifts
  • 5 days working
  • 2 days fixed week off
  • 2 way cab facility


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