
Visa Processing Team Lead
4 days ago
Role & responsibilities :
- Lead, mentor, and supervise a team of Visa Support Officers and Senior Specialists to achieve SLAs and quality standards.
- Allocate workloads based on application volume, destination mix, and case complexity.
- Oversee visa processing workflows for multiple countries and brands, ensuring adherence to SOPs, timelines, and compliance.
- Act as an escalation point for complex or critical visa cases, ensuring timely resolution.
- Collaborate with Admissions, Counselling, Quality, and Compliance teams for smooth information flow.
- Monitor visa success rates, identify risks, and implement preventive or corrective measures.
- Track team KPIs, conduct regular performance reviews, and support L&D initiatives.
- Stay updated on global immigration changes and disseminate knowledge to teams and stakeholders.
- Support adoption of automation, tools, and system enhancements for efficiency.
- Prepare and present reports on application trends, processing efficiency, and success
- metrics.
Preferred candidate profile :
- Minimum 8 years of experience into Visa Processing, Visa Filing, Visa Counselling, Visa Documentation.
- Minimum 3 years of experience as Team Lead on Papers.
- Handled a team size of minimum 5-7 team members.
Perks and Benefits:
- UK-Shifts
- 5 days working
- 2 days fixed week off
- 2 way cab facility
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