Visa Consultant
6 days ago
Key Responsibilities:
Visa Consultation:
n Advise clients on visa requirements for various destinations (tourist, business, transit, etc.).
n Assist clients with visa application processes, documentation, and form filling.
n Liaise with embassies, consulates, and visa processing centers for updates and submissions.
n Monitor and track visa application statuses and communicate progress to clients.
n Maintain accurate records of clients' documentation and visa outcomes.
n Ensure compliance with legal and company policies regarding visa procedures.
n Handle customer complaints or concerns professionally and effectively.
Sales & Customer Service:
n Generate leads and convert inquiries into sales for visa, travel packages, insurance, flights, and other services.
n Promote and upsell company's travel and tourism offerings.
n Build and maintain long-term relationships with customers through excellent service and follow-ups.
n Meet or exceed monthly sales targets and contribute to team goals
n Maintain visa records, checklists, and reports.
n Ensure compliance with embassy regulations and company standards
Front Desk Management:
n Greet clients and visitors warmly and professionally.
n Answer, screen, and route incoming phone calls.
n Maintain visitor logs and provide basic information about company services.
n Schedule appointments and coordinate with the visa/sales team.
n Handle email correspondence and documentation filing.
n Assist in managing the office calendar, meetings, and events.
n Ensure the reception area is clean and welcoming at all times.
n Manage couriers, mail distribution, and stock of brochures/forms.
Requirements:
n Bachelor's degree in any discipline (preferably in Travel, Tourism, or related field).
n Minimum 1–2 years of experience in visa processing and/or travel sales.
n Knowledge of visa processes for major tourist destinations
n Strong interpersonal and negotiation skills.
n Ability to work under pressure and meet targets.
n Proficiency in MS Office and travel booking systems (preferred).
n Multilingual skills are a plus
Job Type: Full-time
Work Location: In person
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