Front Office Supervisor

1 week ago

Hyderabad, Telangana, India Akoya Hotels Full time ₹ 24,00,000 - ₹ 36,00,000 per year

Job Summary

The Front Office Supervisor is the operational anchor of the lobby. You will oversee the daily activities of the Front Desk, ensuring that all procedures—from arrival to departure—are executed flawlessly. You will act as a mentor to the associates and a problem-solver for guests, ensuring compliance with brand standards and local regulations.

Key Responsibilities

1. Operational Management

  • Supervise the daily workflow of the Front Desk, Concierge, and Bell Desk to ensure a clutter-free and welcoming lobby environment.
  • Oversee fast and efficient Check-in/Check-out procedures, ensuring strict adherence to C-Form submission (for foreign nationals) and ID verification policies.
  • Manage the shift roster to ensure optimal staffing during peak business hours and major city events.

2. Guest Relations & Problem Solving

  • Handle guest grievances and operational glitches with empathy and speed; aim for "first-contact resolution."
  • Personally coordinate the arrival of VIPs, corporate leaders, and long-stay guests, inspecting their allocated rooms prior to arrival.
  • Monitor guest reviews (TripAdvisor, OTAs) specific to the Hyderabad property and drive improvements in the department's Guest Satisfaction Scores (GSS).

3. Financial Integrity

  • Supervise cashiering closures, ensuring accurate posting of charges, adjustments, and foreign exchange transactions.
  • Assist the Night Manager in verifying the Night Audit reports and resolving any discrepancies in the PMS.
  • Ensure accurate billing for corporate accounts to prevent disputes from the City Ledger.

4. Team Leadership & Training

  • Train the team on the nuances of "Akoya Service Standards" and local etiquette.
  • Conduct daily briefings to communicate targets, VIP movements, and area-specific events (e.g., conventions at HITEX/HICC).
  • Groom staff to ensure they present a polished, professional image consistent with a luxury setting.

5. Cross-Functional Coordination

  • Partner with Housekeeping to manage room inventory and expedite room turnaround times.
  • Collaborate with Security to manage lobby traffic and ensure the safety of high-profile guests.

Requirements & Qualifications

  • Education: Bachelor's degree/Diploma in Hotel Management.
  • Experience: Minimum 2–4 years in Front Office operations, with prior experience in a reputable hotel in Hyderabad preferred.
  • Skills:
  • Fluent in English and Hindi.
  • Proficiency in Telugu is highly desirable for handling local logistics and vendors.
  • Strong command of Property Management Systems (e.g., Opera, IDS, Protel).
  • Attributes: High emotional intelligence, detailed-oriented, and capable of standing for extended periods.

What We Offer

  • Competitive salary aligned with Hyderabad market standards.
  • Service charge and performance incentives.
  • On-duty meals and uniform.
  • Career progression opportunities within the Akoya brand.

Job Type: Full-time

Pay: ₹18, ₹22,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

  • Front Office Executive

    1 week ago

    Hyderabad, Telangana, India Hivision Construction Full time

    Front office roles typically refer to positions that involve direct interaction with clients, customers, or revenue-generating activities within an organization. These roles are most common in industries such as hospitality, finance, and corporate services, but the concept applies broadly.Heres a breakdown by context:In the Hospitality Industry (Hotels,...

  • Front Office Manager

    2 weeks ago

    Hyderabad, Telangana, India HYATT Hotels Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Organization- Hyatt HyderabadSummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible to assist the Director of Rooms in delivering the brand promise by managing the...

  • Front Office Executive

    2 weeks ago

    Hyderabad, Telangana, India Nxtwave Disruptive Technologies Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Title: Front Office ExecutiveLocation: Pan India (Multiple Locations)/HyderabadWorking Days: Monday to SaturdayWorking Hours: 9:00 AM to 7:00 PMJob Description Front Office ExecutivePosition OverviewWe are looking for a well-presented and professional Front Office Executive to manage reception and administrative activities. The role will serve as the...

  • Front Officer

    4 hours ago

    Hyderabad, Telangana, India Bossberry Learning Full time

    Front Office staff welcome visitors, handle calls and inquiries, manage appointments, maintain records, coordinate with departments, assist customers, ensure a professional reception and support administrative and office tasks. Required Candidate profileLooking for immediate joiner

  • Front Office

    2 days ago

    Hyderabad, Telangana, India MYK LATICRETE Full time

    To manage front office operations efficiently and provide administrative and clerical support to ensure smooth day-to-day office functioning.Key Responsibilities:Handle incoming calls and visitors, route inquiries to the appropriate departments.Maintain and update databases, including incoming call logs, contact lists, and client information.Manage inward...

  • Front Office Executive

    1 hour ago

    Hyderabad, Telangana, India MITHRA Constructions Full time

    We are Looking for Front office Executive role of Greets visitors, handles calls, manages front desk.Key Skills Across Front Office Roles:Communication & interpersonal skillsProfessional appearance & etiquetteMultitasking & organizationCustomer service mindsetBasic computer & office software skills.Job Type: Full-timePay: ₹20, ₹30,000.00 per monthWork...

  • Front Office Executive

    2 weeks ago

    Hyderabad, Telangana, India Yashoda Healthcare Services Limited Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Title: Front Office ExecutiveLocation: Hitech City, HyderabadAbout the Role: We are seeking a dynamic and customer-oriented Front Office Executive to join our team at our Hitech City office. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to manage office operations smoothly. Fluency in English,...

  • Front office Executive

    2 weeks ago

    Hyderabad, Telangana, India Azuro by Square Yards Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company DescriptionSquare Yards is a comprehensive proptech platform that manages every step of the real estate journey, from property search and transactions to mortgages, home furnishing, rentals, and property management. The company conducts over 15,000 transactions annually, valued at more than $1 billion, with profitable operations. With a significant...

  • Front Office Executive

    4 hours ago

    Hyderabad, Telangana, India SKYLA Full time

    Job Title: Front Office ExecutiveLocation: SKYLA Studios & Suites, Jubilee HillsDepartment: Front Office / OperationsJob Summary:The Front Office Executive is responsible for delivering excellent guest service, handling front desk operations efficiently, and ensuring a pleasant experience for guests from arrival to departure.Key Responsibilities:Greet and...

  • Front office manager

    2 weeks ago

    Hyderabad, Telangana, India Gamut HR Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company OverviewGamut HR Solutions is dedicated to connecting individuals with suitable job opportunities in various industries. With a small yet dynamic team of 2-10 employees, the company operates from its headquarters in Hyderabad. Learn more about us at our website. Our mission is to facilitate employment solutions with precision and dedication.Job...