Customer Support Executive

2 weeks ago

Karapakkam Chennai Tamil Nadu, India Unidos Technology Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Dear Candidate,

We are looking for Customer Support Executive - Hindi

Responsibility:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Job Types: Full-time, Permanent

Pay: ₹23, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Work Location: In person

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