Product Manager

1 week ago

Vikhroli Mumbai Maharashtra, India Atomberg technologies Full time US$ 90,000 - US$ 1,20,000 per year

Job Description

Designation - Product Manager - Mumbai

As Product Manager, reporting to Lead Service Excellence, you will be responsible to shape consumer experience as a function with a medium-term focus on building capability of multi-category use-cases. You will also have ownership on optimisation of current processes. We are already ahead of the incumbents but are exploring on how we can materially improve consumer experience through tech/processes in the long term and set the benchmark on experience.

What will you do?

Build & ship:


•Translate support pain-points into a clear product roadmap, slicing work into incremental, testable MVPs.

  • Lead sprint rituals, backlog grooming, and release planning with an on-site/off-shore dev squad.

Monitor,Measure,iterate:

  • Define and instrument success metrics—e.g. First-Contact Resolution, Avg. Handle Time, Case Deflection Rate, Release Health (MTTR, change-fail %, feature adoption).


•Create live dashboards; hold weekly KPI reviews with Support leadership.
• Run A/B or phased rollouts; analyse impact and decide kill / iterate / scale.

Portfolio & Risk Management:

  • Maintain a single, prioritised product & tech debt portfolio.
  • Quantify risk (probability × impact) and opportunity cost; adjust priorities accordingly.
  • Present trade-offs to C-level in crisp, data-backed narratives.

People & Culture :

  • Coach developers and support SMEs in lean, outcome-driven thinking.
  • Model extreme ownership, bias-for-action, and transparency—the hallmarks of our start-up DNA.

What are we looking for?

  • 4-7 yrs product management (Platform migration experience isgoodtohave ).
  • Proven leadership of mixed engineering/support teams.
  • Strong command of agile, CI/CD, feature flagging, and observability (Grafana/New Relic/Datadog).
  • Fluent in SQL or Looker for self-serve analysis.
  • Comfortable owning P&L-like metrics and presenting to execs/Board. Data driven decision making
  • Experience in B2B SaaS or high-volume consumer apps.

  • Certifications: PMC-III, CSM, or Pragmatic.

  • Industries : Ecommerce/Market –place/Consumer Internet companies

Job Snapshot

Updated Date

Job ID

JB1583

Department

Customer Experience

Location

Vikhroli, Maharashtra, India

Experience

4 - 7 Years

Employee Type

Permanent

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