Back Office Executive

2 days ago

Mulund West, Maharashtra, India Progresso Tech Full time ₹ 2,70,000 - ₹ 3,24,000 per year

Job Brief

We are looking for a Back Office Executive with strong knowledge of Zoho Books to join our growing team. The ideal candidate will provide end-to-end sales support, coordinate with internal teams, manage customer accounts, and ensure seamless order processing.

If you have 3–4 years of experience in sales coordination or customer service and are confident in using Zoho Books for invoicing, order management, and account handling, we'd love to hear from you

Roles & Responsibilities

  • Provide administrative support to the sales team (quotations, order entry, data entry, documentation).
  • Manage customer accounts, ensuring high satisfaction and timely responses.
  • Handle customer queries and resolve complaints professionally.
  • Process orders and ensure timely dispatch by coordinating with the warehouse.
  • Coordinate with ASM (Area Sales Manager) for order details and customer information.
  • Follow up with courier/logistics partners for deliveries.
  • Ensure timely payment recovery from customers.
  • Prepare sales performance reports, customer feedback reports, and Zoho Books MIS reports.
  • Track and maintain accurate customer data, sales leads, and account records.
  • Assist in sales strategy development and execution.

Requirements & Skills

Mandatory knowledge of Zoho Books – invoicing, order management, and account reconciliation.

Strong problem-solving and communication skills.

Team spirit & leadership qualities with ability to coordinate multiple departments.

Excellent listening skills & a fast learner.

Ability to multi-task, prioritize, and meet deadlines.

Bachelor's degree in Business, Marketing, or related field (preferred).

Minimum 3–4 years of experience in Sales Coordination / Customer Service.

Job Type: Full-time

Pay: ₹15, ₹27,000.00 per month

Benefits:

  • Provident Fund

Experience:

  • ZOHO Books: 1 year (Required)

Work Location: In person

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