Zone Operations Manager

1 hour ago

Amritsar Jalandhar Ludhiana, India Easemytrip Full time ₹ 4,50,000 - ₹ 8,25,000 per year

About the Role:

As a Zone Operations Manager at EasyDarshan, you will be responsible for managing ground operations across your assigned zone and ensuring that customer groups receive seamless, timely, and coordinated travel services. You will assist customers throughout operational processes, supervise field teams, maintain documentation accuracy, and ensure high service standards. This role is key in enabling smooth on-ground execution and maintaining consistency across all local-level activities.

Key Responsibilities

  1. Zone-Level Execution: Manage daily operations, service readiness, and customer coordination across your allocated zone.
  2. Team Supervision: Lead field executives, verification staff, and local support members to maintain operational flow.
  3. Service Coordination: Oversee customer movement, scheduling, and departure readiness.
  4. Documentation Accuracy: Maintain updated customer lists, ID validations, and operational logs.
  5. Customer Interaction: Support travellers with information, clarifications, and on-ground guidance.
  6. Operational Support: Assist in boarding, group coordination, and activity management.
  7. Stakeholder Liaison: Engage with local partners, vendors, and community contacts for smooth coordination.
  8. Issue Resolution: Address customer concerns, last-minute changes, or operational hurdles effectively.
  9. SOP Compliance: Ensure team members follow established procedures and service guidelines.
  10. Reporting: Submit daily summaries, photo evidence, and zone activity reports.

Preferred Candidate Profile

  1. Field Operations Experience: Prior experience in travel operations, event coordination, logistics, or community engagement.
  2. Communication Skills: Strong ability to communicate with customers and field teams.
  3. Organisational Strength: Skilled in managing multiple tasks and maintaining order under pressure.
  4. Detail-Oriented: High accuracy in documentation, scheduling, and team supervision.
  5. Adaptability: Ability to work in diverse environments and dynamic field conditions.
  6. Technical Skills: Comfortable using smartphones, WhatsApp reporting, Excel, and MIS tools.
  7. Team Player: Collaborative mindset to support zone teams and cross-functional units.
  8. Educational Background: Graduate preferred; relevant diplomas acceptable.
  9. Multi-Lingual Benefit: Ability to communicate in multiple regional languages is an advantage.
  10. Service Orientation: Empathy, patience, and professionalism while interacting with customers.

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