Customer Service Support

10 hours ago

Hyderabad, Telangana, India Augmentive Business 7 Solution Full time ₹ 2,40,000 - ₹ 5,64,000 per year
Job Description for Agent – Customer Service Support

Job Profile

● Position: Agent – Customer Service Support (Non-voice)

● Location: Hyderabad

● Job Mode: Work from Office

● Salary: Up to 4.7 LPA

● Notice Period: Immediate joiners

Job Responsibilities

Customer & Developer Support

● Provide high-quality customer service to developers facing policy-related concerns.

● Manage escalations, ensuring timely and accurate resolution.

● Assist developers in understanding E-commerce Marketplace policies, enforcement actions,

and compliance requirements.

Policy Verification & Compliance

● Review and verify app submissions, updates, and content for compliance with E-commerce

Marketplace Store policies.

● Investigate policy violations, enforce guidelines, and provide corrective actions.

● Collaborate with internal teams to analyse trends in policy violations and suggest process

improvements.

Documentation & Process Enhancement

● Maintain accurate case records and documentation for escalated issues.

● Identify common developer challenges and contribute to process improvements.

● Provide feedback to enhance guidelines and workflows.

Eligibility Criteria

● 2+ years of experience in customer service, policy enforcement, or content moderation.

● Excellent analytical and decision-making skills.

● Excellent English Communication skills

If you are interested please record a 2–3 minute video introducing yourself and share it on

Include your name, location, education, work experience (or mention if you're a fresher), current/last

organization and salary (if applicable), family background, hobbies, languages spoken, shift flexibility, and

your approach to work-life balance and setting priorities.

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