Customer Service Support
3 hours ago
Job Profile
● Position: Agent – Customer Service Support (Non-voice)
● Location: Hyderabad
● Job Mode: Work from Office
● Salary: Up to 4.7 LPA
● Notice Period: Immediate joiners
Job Responsibilities
Customer & Developer Support
● Provide high-quality customer service to developers facing policy-related concerns.
● Manage escalations, ensuring timely and accurate resolution.
● Assist developers in understanding E-commerce Marketplace policies, enforcement actions,
and compliance requirements.
Policy Verification & Compliance
● Review and verify app submissions, updates, and content for compliance with E-commerce
Marketplace Store policies.
● Investigate policy violations, enforce guidelines, and provide corrective actions.
● Collaborate with internal teams to analyse trends in policy violations and suggest process
improvements.
Documentation & Process Enhancement
● Maintain accurate case records and documentation for escalated issues.
● Identify common developer challenges and contribute to process improvements.
● Provide feedback to enhance guidelines and workflows.
Eligibility Criteria
● 2+ years of experience in customer service, policy enforcement, or content moderation.
● Excellent analytical and decision-making skills.
● Excellent English Communication skills
If you are interested please record a 2–3 minute video introducing yourself and share it on
Include your name, location, education, work experience (or mention if you're a fresher), current/last
organization and salary (if applicable), family background, hobbies, languages spoken, shift flexibility, and
your approach to work-life balance and setting priorities.
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