Customer Relationship Executive

2 days ago

Pune, Maharashtra, India TCN Motorsports Llp Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Role & responsibilities :

Customer Relations & Client Servicing

  • Greet guests warmly and assist with a professional and hospitable attitude
  • Provide information on activities, packages, and promotions
  • Serve as the first point of contact for guest complaints or concerns, guiding them through relevant procedures and activities
  • Answer customer calls and resolve queries related to corporate events and birthday parties
  • Collect visitor feedback and implement improvements to enhance customer experience

Operational Management

  • Oversee daily operations to ensure smooth and efficient functioning of the facility
  • Monitor customer satisfaction and ensure facility readiness at all times
  • Manage customer bookings and reservationshandling walk-ins, calls, and online requests
  • Coordinate scheduling for track and play zone activities
  • Maintain accurate records of bookings and customer details
  • Handle billing and payment processes efficiently and accurately

Customer Relationship & Engagement

  • Build long-term client relationships through personalized and attentive service
  • Maintain follow-up communications with regular and corporate clients
  • Support event planning and coordination for group bookings and special occasions
  • Promote marketing initiatives by engaging clients for reviews, referrals, and promotional activities

Preferred candidate profile

  • Excellent communication and interpersonal abilities
  • Strong customer-first and service-oriented mindset
  • Energetic, confident, and presentable personality
  • Capable of managing bookings, reception duties, and addressing guest inquiries
  • Effective problem-solving skills with the ability to make quick, practical decisions
  • Team player with a strong, professional work ethic
  • Prior experience in hospitality or customer service preferred

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