Customer Success Manager

5 days ago

Noida, Uttar Pradesh, India MyOperator Full time ₹ 2,16,000 - ₹ 60,00,000 per year

Customer Success Manager

About MyOperator

At MyOperator, we're on a mission to transform how businesses communicate. We provide innovative cloud communication solutions that empower companies to deliver exceptional customer experiences. We're looking for a motivated and customer-focused individual to join our dynamic team and help us build strong, lasting relationships with our clients.

Job Responsibilities

Key Objectives

  • Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within your assigned accounts. Develop and execute strategic account plans to maximize customer value and increase wallet share.
  • Enhance Customer Satisfaction: Act as the primary point of contact for customers, ensuring their issues are resolved effectively and efficiently. You'll transform customer challenges into opportunities for delight, strengthening long-term relationships and brand loyalty.
  • Generate Goodwill: Build and maintain strong relationships with key stakeholders. Proactively seek opportunities to generate goodwill, including securing new business references, testimonials, and case studies to help drive new business acquisition.

Responsibilities

  • Manage a portfolio of enterprise accounts, developing and executing account plans to meet and exceed revenue targets.
  • Conduct regular business reviews to identify growth opportunities and present tailored value propositions.
  • Collaborate cross-functionally with internal teams (Sales, Marketing, Product, and Support) to ensure a seamless and exceptional customer experience.
  • Serve as the primary escalation point for customer issues, ensuring timely resolution and high satisfaction.
  • Stay informed about industry trends, competitors, and market dynamics to effectively position MyOperator's solutions.
  • Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools.
  • Partner with the Marketing team to develop compelling customer success stories and testimonials.
  • Participate in industry events, conferences, and networking activities to expand our reach.
  • Demonstrate the ability to understand and explain technical concepts to both internal teams and customers, troubleshooting technical issues as they arise.
  • Utilize data to drive decisions and optimize team performance, tracking and analyzing key customer success metrics to identify areas for improvement.

Required Qualifications & Benefits

Qualifications

  • Bachelor's degree in Business, Sales, Marketing, or a related field; an MBA or equivalent is a plus.
  • 1-3 years of relevant experience in enterprise account management within the SaaS or related industries.
  • Proven track record of meeting or exceeding sales targets.
  • Strong business acumen with the ability to understand complex customer environments.
  • Excellent communication, negotiation, and interpersonal skills.
  • A customer-centric mindset with a passion for delivering exceptional customer experiences.
  • Self-motivated, goal-oriented, and capable of working independently.
  • Proficiency in using CRM tools and other sales productivity software.
  • Knowledge of the Indian enterprise market and telephony solutions is advantageous.

Benefits

  • Competitive salary with high-performance incentives.
  • Significant career growth opportunities in a fast-growing SaaS company.
  • Access to training and mentorship from industry experts.

Job Type: Full-time

Pay: ₹400, ₹500,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Provident Fund

Application Question(s):

  • What is your Fixed CTC?

Work Location: In person

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