Managed Services Lead

About ProcDNA

ProcDNA is a global consulting firm. We fuse design thinking with cutting-edge technology to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 300+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. At ProcDNA, innovation isn't just encouraged; it's ingrained in our DNA. Ready to join our epic growth journey?

What we are looking for

We are seeking a seasoned Managed Services Lead with strong expertise in Data Engineering, Reporting, Data Analysis, and Data Management . The ideal candidate should have led large delivery teams, overseen technology-driven service operations, and played a key leadership role at a department or office level. This role involves end-to-end ownership of service delivery, project governance, stakeholder management, building a Center of Excellence (CoE), and enabling scalable managed service operations.

What youll do

• Lead and manage end-to-end delivery of Managed Services across multiple client engagements.
• Serve as the department or site lead, providing strategic direction, operational oversight, and performance management.
• Manage and mentor a large team of 20+ cross-functional resources including data engineers, analysts, reporting specialists, and technical leads.
• Oversee workforce planning, capacity forecasting, resource deployment, and skill development initiatives.

• Drive project governance including project charters, planning, scoping, and execution oversight.
• Establish, track, and report KPIs, SLAs, operational metrics, and performance indicators for service excellence.
• Ensure risk mitigation, issue resolution, and continuous improvement across managed service programs.
• Collaborate with business stakeholders and client leadership teams to ensure seamless execution and alignment with business outcomes.

• Lead solution design and review across Reporting, Data Engineering, and Data Analysis initiatives.
• Oversee implementation and maintenance of ETL processes, data pipelines, and data integration workflows .
• Guide teams in building and managing data products, dashboards, and visualization solutions using tools such as Power BI, Tableau, Qlik, etc.
• Define and enforce data governance, quality frameworks, documentation standards, and best practices .

• Build and scale a Data Engineering and Reporting CoE to standardize delivery practices and reusable frameworks.
• Define capability development roadmap, training structures, competency frameworks, and knowledge repositories.
• Introduce automation, accelerators, and delivery playbooks to enhance productivity and delivery consistency.

Must have

• Minimum 15+ years of overall experience with significant hands-on exposure to:

• Data Engineering

• Data Analysis & Reporting
• Visualization tools (Power BI, Tableau, Qlik, or similar)
• ETL / Data Integration Tools
• Data Product and Data Management Solutions
• Proven experience in leading and managing teams of 30+ resources in a delivery or operations environment.
• Demonstrated experience acting as Department / Practice / Office Lead or equivalent leadership capacity.
• Strong project management background with expertise in chartering, scoping, planning, monitoring, and governance.
• Excellent communication, stakeholder management, decision-making, and problem-solving skills.
• Experience in building or scaling Centers of Excellence (CoEs) is highly desirable.