Managed Services Lead

1 day ago

Gurgaon, Haryana, India ProcDNA Analytics Full time ₹ 15,00,000 - ₹ 30,00,000 per year


About ProcDNA



ProcDNA is a global consulting firm. We fuse design thinking with cutting-edge technology to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 300+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. At ProcDNA, innovation isn't just encouraged; it's ingrained in our DNA. Ready to join our epic growth journey?

What we are looking for
We are seeking a seasoned Managed Services Lead with strong expertise in Data Engineering, Reporting, Data Analysis, and Data Management. The ideal candidate should have led large delivery teams, overseen technology-driven service operations, and played a key leadership role at a department or office level. This role involves end-to-end ownership of service delivery, project governance, stakeholder management, building a Center of Excellence (CoE), and enabling scalable managed service operations.

What youll do

Service Delivery & Leadership

  • Lead and manage end-to-end delivery of Managed Services across multiple client engagements.

  • Serve as the department or site lead, providing strategic direction, operational oversight, and performance management.

  • Manage and mentor a large team of 20+ cross-functional resources including data engineers, analysts, reporting specialists, and technical leads.

  • Oversee workforce planning, capacity forecasting, resource deployment, and skill development initiatives.

Project & Program Management

  • Drive project governance including project charters, planning, scoping, and execution oversight.

  • Establish, track, and report KPIs, SLAs, operational metrics, and performance indicators for service excellence.

  • Ensure risk mitigation, issue resolution, and continuous improvement across managed service programs.

  • Collaborate with business stakeholders and client leadership teams to ensure seamless execution and alignment with business outcomes.

Technology & Data Management

  • Lead solution design and review across Reporting, Data Engineering, and Data Analysis initiatives.

  • Oversee implementation and maintenance of ETL processes, data pipelines, and data integration workflows.

  • Guide teams in building and managing data products, dashboards, and visualization solutions using tools such as Power BI, Tableau, Qlik, etc.

  • Define and enforce data governance, quality frameworks, documentation standards, and best practices.

Center of Excellence (CoE) Development

  • Build and scale a Data Engineering and Reporting CoE to standardize delivery practices and reusable frameworks.

  • Define capability development roadmap, training structures, competency frameworks, and knowledge repositories.

  • Introduce automation, accelerators, and delivery playbooks to enhance productivity and delivery consistency.



Must have

  • Minimum 15+ years of overall experience with significant hands-on exposure to:

    • Data Engineering

    • Data Analysis & Reporting

    • Visualization tools (Power BI, Tableau, Qlik, or similar)

    • ETL / Data Integration Tools

    • Data Product and Data Management Solutions

  • Proven experience in leading and managing teams of 30+ resources in a delivery or operations environment.

  • Demonstrated experience acting as Department / Practice / Office Lead or equivalent leadership capacity.

  • Strong project management background with expertise in chartering, scoping, planning, monitoring, and governance.

  • Excellent communication, stakeholder management, decision-making, and problem-solving skills.

  • Experience in building or scaling Centers of Excellence (CoEs) is highly desirable.

  • Managed Services Lead

    1 week ago

    Gurgaon, Haryana, India ProcDNA Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    About ProcDNAProcDNA is a global consulting firm. We fuse design thinking with cutting-edge technology to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 300+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll...

  • Principal Lead – Service Management

    2 weeks ago

    Gurgaon, Haryana, India Ameriprise Financial Services, LLC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    he primary role is to ensure that standard methodology, processes and tools are developed that provide repeatable results and are adopted across the user community. The IT Service Delivery group manage the delivery of all infrastructure and applications used by the business. The function of this role is to manage and enforce the day-to-day service management...

  • EHS- Manager SCI

    1 day ago

    Gurgaon, Haryana, India ISO AUDITS,lead auditor Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Requirements for EHS Auditor:Safety Circle is an International Safety Organisation pioneering safety culture in India and other SAARC nations. We provide training programs on First Aid, Emergency Response, Basic Life Support, Disaster Preparedness, Defensive Driving, Traffic Safety, Occupational Health and Safety, Industrial Safety, Employee Wellness and...

  • Manager-Managed Services Team Lead

    2 weeks ago

    Gurgaon, Haryana, India S&P Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Role:Grade Level (for internal use):10The Role:  Team Lead, Managed Services OperationsThe Team: Cappitech is the market leading solution provider for trade and transaction reporting globally offering clients best in class technology and consulting services. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset...

  • Manager-Managed Services Team Lead

    1 week ago

    Gurgaon, Haryana, India S&P Global Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the Role:Grade Level (for internal use): 10The Role: Team Lead, Managed Services OperationsThe Team: Cappitech is the market leading solution provider for trade and transaction reporting globally offering clients best in class technology and consulting services. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset...

  • Lead Managed Services Consultant

    1 week ago

    Gurgaon, Haryana, India Sprinklr Full time US$ 1,80,000 - US$ 2,50,000 per year

    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...

  • Service Manager

    7 days ago

    Gurgaon, Haryana, India Zypp Electric Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    𝗛𝗶𝗿𝗶𝗻𝗴 — 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 (𝗟𝗶𝗴𝗵𝘁 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 𝗘𝗹𝗲𝗰𝘁𝗿𝗶𝗰 𝗩𝗲𝗵𝗶𝗰𝗹𝗲𝘀)𝗖𝗼𝗺𝗽𝗮𝗻𝘆: 𝗭𝘆𝗽𝗽 𝗘𝗹𝗲𝗰𝘁𝗿𝗶𝗰 | 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: 𝗗𝗲𝗹𝗵𝗶 |...

  • Service Manager

    3 days ago

    Gurgaon, Haryana, India HBK CONNECT Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position OverviewAs our Managed Services Practice expands operations in India, we are seeking a dynamic and experienced Service Manager to oversee our overseas team. This leader will drive operational efficiency, extend support coverage for US-based clients, and ensure seamless collaboration between the India and US teams. The Service Manager will be pivotal...

  • Lead - IT Services Sourcing

    1 day ago

    Gurgaon, Haryana, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Lead - IT Services SourcingMBA (or equivalent) in Technology or Engineering 6-8 years of relevant experience in sourcing/procurement of various IT services, including strategic supplier selection, contracting, renewals, software strategy life planning and costing, software licensing, software implementation cloud procurement and enterprise architecture ...

  • Manager: US Banking Customer Service Inbound Voice Process

    1 week ago

    Gurgaon, Haryana, India NLB Services Full time US$ 60,000 - US$ 1,20,000 per year

    WERE HIRING: Manager – US Banking Customer Service (Inbound Voice Process) Location: Anaptyss, Gurugram Full-Time | US Time Zone / Night Shift (IST)Position Summary We're looking for a seasoned Customer Service Manager to own operations for a US banking inbound voice process. The ideal candidate will bring ~13-15 years of contact centre experience,...