Digital Solution Specialist

Job Description:

Identifies, develops, manages and retains revenue-generating opportunities for the organization through the strategic and tactical sales and support of all product and service lines. Directly, or indirectly, manages the process from lead validation to product and services delivery, working with marketing, customer service, operations and delivery providers to ensure the highest level of supply chain management is delivered to customers. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.

Job Requirements:

Responsibilities:

• Meets monthly, quarterly, and annual sales targets while ensuring timely accounts receivables by aligning with Finance AR Team.
• Provide in depth training, education, onboarding, and Marketing support to customers for Ormco's digital portfolio suite, Spark Aligners.
• Provides quick response and resolution to customers' queries.
• Establishes a track record of converting key brand business to Ormco's digital product suite.
• Understands and support the company's sales training policies and procedures to provide proper and effective treatment to all the company's customers.
• Relates new product ideas and product extensions to Marketing for evaluation.
• Creates and utilizes sales and educational strategies, aids, and approaches, to increase customer utilization and educational activity in their territory.
• Follows corporate policies regarding customer entertainment and customer relations while being compliant with the organizational and regulatory norms.
• Develops and fully utilizes territory management tools to include account coverage and fiscal management. This would include block plan organization and budget compliance.
• Reviews and reports complaints received from customers and recommends corrective action through established reporting guidelines.
• Collects and reports competitive information to Marketing Management.
• Prepares periodic reports including weekly call reports, weekly expense reports, periodic general reports, and other reports as assigned.
• Displays or demonstrates product, using all necessary selling aids and clinically established techniques to emphasize salable features and benefits.
• Estimates date of delivery to customer, based on knowledge of company's production and delivery schedules.
• Prepares reports of business transactions and maintains expense accounts.
• Maintains all reporting requirements under established guidelines.  

Desired work experience, education & skills:

• Exceptional verbal and written communication skills in English
• Experience: 5+ years Orthodontic Industry Experience in a sales or training role.
• Education: Graduate degree in either: dentistry, medicine, science or engineering preferably with MBA.

Other desired skills:

• Strong organizational skills with proven time management skills.
• Ability to work independently and creatively.
• Excellent communication skills including verbal and written.
• Demonstrated ability to develop on-going professional relationships with customers.
• Be able to educate and nurture customers during the learning phase
• Result orientated.
• High level of agility and ability to manage internal & external stakeholders.

Operating Company:

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.