L3 Java Production Support

2 weeks ago

Bengaluru Hyderabad Pune, India E Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Roles : Java Application/Production Support

  • Responsibilities

  • Investigate and drive support resolution with senior external clients. internal stakeholders and other Marquee engineering teams Serve as point of escalation for support issues from L1

  • Automate manual processes to increase efficiency and reduce risk.
  • Participate in on-call rotations and respond to incidents as needed.
  • Continuously improve processes and systems to increase reliability and reduce risk.
  • Influence and suggest improvements on roadmap for enhancing Marquee client experience.
  • Create documentation /runbooks and code snippets to share with clients and internal engineering teams
  • Providing mentorship and guidance to junior team members to ensure successful resolution of issues Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.  [Senior Role]

  • Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed. Work closely with the engineering team to drive resolution of client issues.  [Senior Role]

  • Must Have Skills

  • Primary Skill

  • Hands on experience in programming languages - Java

  • Debugging API calls, writing quality-of-life snippets for clients
  • Creating scripts for debug tooling
  • Basic knowledge Of UI and API integration
  • Basic knowledge Of SQL
  • Presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.

  • Willing to execute on support issues while also building out the function and automating resolution of repeat issues

  • Secondary Skills

  • Experience with working in UNIX environment
  • Hands on experience in scripting languages Shell script or Perl
  • Basic knowledge of RDBMS environments such as Sybase ASE/IQ, Oracle or DB2 etc.

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