Supervisor - Service

19 hours ago

Delhi, Delhi, India dormakaba Full time ₹ 12,00,000 - ₹ 24,00,000 per year

A Job That Matters: Your Tasks

1. Team & Site Management

  • Lead and supervise a team of 8–10 technicians across multiple customer locations.
  • Plan and allocate daily service and installation activities, ensuring timely and high-quality execution.
  • Monitor field performance, ensure adherence to safety, quality, and company standards, and conduct regular site audits.

2. Installation & Technical Surveys

  • Oversee installation, commissioning, and handover of dormakaba products at customer sites.
  • Conduct pre-sale technical site surveys to assess feasibility and prepare installation requirements.
  • Coordinate with project and sales teams to ensure site readiness and provide technical inputs during project planning.

3. Complaint & Service Handling

  • Manage and resolve customer complaints promptly through effective technician dispatching and supervision.
  • Monitor service quality, identify recurring technical issues, and implement corrective and preventive actions.
  • Collaborate with the technical support team for handling complex issues and escalations.

4. Subcontractor Management

  • Supervise subcontractors to ensure high-quality installation and service delivery.
  • Validate and document subcontractor work completion as per dormakaba standards.

5. Preventive Maintenance & AMC Management

  • Plan and execute Preventive Maintenance Schedules (PMS) for all AMC customers within agreed timelines.
  • Ensure PMS completion, maintain proper documentation, and support AMC billing post-service execution.
  • Track AMC renewals, prepare and submit quotations, and drive conversion of warranty customers into AMC clients.

6. Revenue & Business Growth

  • Achieve monthly service revenue targets through AMC renewals, spare parts sales, and upgradation projects.
  • Identify business growth opportunities by expanding the AMC customer base.
  • Prepare quotations, BOQs, and proposals for new service opportunities.

7. Technical Expertise & Customer Support

  • Maintain strong technical knowledge of dormakaba products — including automatic doors, access systems, and hotel locks.
  • Guide technicians in troubleshooting and provide on-site technical support.
  • Deliver excellent customer communication and ensure service satisfaction.

8. Documentation & Reporting

  • Maintain up-to-date records of service activities, PMS schedules, and customer interactions.
  • Submit regular performance, revenue, and customer satisfaction reports.
  • Ensure all documentation meets audit and compliance requirements.

An Experience That Matters: Your Skills

Educational Requirements

  • Diploma or Degree in Electrical, Electronics, or Mechanical Engineering.

Job Experience

  • 5–8 years of experience in service operations, preferably in access control, automation, or electro-mechanical systems.
  • Proven experience in leading field service teams and achieving service revenue targets.

Key Skills

  • Strong technical and troubleshooting expertise.
  • Excellent leadership, coordination, and communication skills.
  • Customer-focused approach with strong problem-solving abilities.
  • Proficiency in MS Office, CRM tools, and reporting systems.
  • Ability to manage multiple sites and ensure timely task execution.

A workplace that matters: our offering

  • Supportive and Inclusive work environment
  • Career growth and advancement
  • Comprehensive benefits such as health insurance for employees and their dependents, parental leave etc.,
  • Learning and Development opportunities

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