Ecommerce Manager

2 days ago

Mumbai, Maharashtra, India R2R Consultants LLP Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Working Days:
5 days

Job description:
We are seeking an experienced Assistant Manager - Online to lead and manage our online channels, with a focus on business development, sales management, marketplace operations, and customer relationship management. The ideal candidate will have prior experience in e-commerce from a premium D2C brand, driving both strategy and execution for revenue growth

Business Development:

  • Identify and onboard new marketplaces to expand the company's online presence and deliver the online AOP.

  • Ensure business growth through the identification of potential marketplaces, negotiation of commercials, target setting, and onboarding.

Sales Management:

  • Plan and execute the Annual Operating Plan (AOP) to achieve sales targets through well-defined sales strategies, product promotion, optimisation of listing for allocated platforms, demand assortment and marketplace calendar management to improve AOV and margin performance along with shortfall planning.

  • Collaborate with marketplace teams to explore opportunities for up-selling and cross-selling.

  • Monitor and analyse platform performance, driving initiatives to reduce returns and improve conversion rates.

Marketplace & Operations Management:

  • Implementing process - listing, hygiene check, discounts upload, timely filing of SPF claims

  • Coordinate with the warehousing team for the timely dispatch of orders to ensure account health is maintained

  • Monitor customer after-sales service, including customer complaints/returns for marketplaces

  • Monitor and report on performance metrics of platforms, ensure new launches within TAT, monitor and report on OOS for all marketplaces.

  • Coordinate with the finance team for marketplace account reconciliation & internal teams for smooth flow of business

Customer Relationship Management:

  • Develop and maintain strong relationships with key customers and online platform teams.

  • Address customer inquiries, complaints, and feedback to ensure high levels of satisfaction.

  • Implement strategies for customer retention and loyalty, leveraging analytics and customer data insights.

Reporting (D2D):

  • Track key performance indicators (KPIs) and generate weekly/monthly reports on sales, marketplace performance, and inventory health.

  • Escalate critical business issues and ensure timely resolution to maintain business continuity.

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