Operations Team Lead

16 hours ago

Lucknow, Uttar Pradesh, India Shining Stars Institution & travels Full time ₹ 2,40,000 - ₹ 7,20,000 per year

Hello Job-Professionals

Greetings of the Day

Join a leading multinational BPO as a Team Leader, where your 3+ years of BPO experience and 1+ year as a Operations Team Lead.

Location - Lucknow

Salary -4 lpa ( Depending upon last drawn)

Responsibilities:

  • Lead, coach, and motivate a team of BPO professionals to achieve operational goals.
  • Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded.
  • Conduct regular team meetings to communicate targets, performance feedback, and process updates.
  • Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
  • Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives.
  • Handle escalated customer issues or complaints, ensuring timely and effective resolution. Collaborate with other teams or departments to ensure smooth operations, efficient workflow, and adherence to client requirements.

Requirements:

  • Bachelor's degree.
  • Minimum of 3 years of overall experience in the BPO industry.
  • At least 1 year of experience as a Team Leader in a BPO .
  • Excellent leadership skills with the ability to inspire and motivate a team.
  • Strong knowledge of BPO operations, processes, and industry best practices.
  • Proven track record of meeting or exceeding targets and driving performance improvement.
  • Exceptional communication skills, both written and verbal.
  • Strong analytical and problem-solving abilities.

If you find yourself a good fit for the profile mentioned above then connect me directly on #Kaynat_

Regards,

Kaynat Khan

HR_Lead

ShiningstarsITPL

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