Operations Team Lead
2 days ago
Hello Job-Professionals
Greetings of the Day
Join a leading multinational BPO as a Team Leader, where your 3+ years of BPO experience and 1+ year as a Operations Team Lead.
Location - Lucknow
Salary -4 lpa ( Depending upon last drawn)
Responsibilities:
- Lead, coach, and motivate a team of BPO professionals to achieve operational goals.
- Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded.
- Conduct regular team meetings to communicate targets, performance feedback, and process updates.
- Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
- Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives.
- Handle escalated customer issues or complaints, ensuring timely and effective resolution. Collaborate with other teams or departments to ensure smooth operations, efficient workflow, and adherence to client requirements.
Requirements:
- Bachelor's degree.
- Minimum of 3 years of overall experience in the BPO industry.
- At least 1 year of experience as a Team Leader in a BPO .
- Excellent leadership skills with the ability to inspire and motivate a team.
- Strong knowledge of BPO operations, processes, and industry best practices.
- Proven track record of meeting or exceeding targets and driving performance improvement.
- Exceptional communication skills, both written and verbal.
- Strong analytical and problem-solving abilities.
If you find yourself a good fit for the profile mentioned above then connect me directly on #Kaynat_
Regards,
Kaynat Khan
HR_Lead
ShiningstarsITPL
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