HR Shared Services Coordinator

Job Summary:
The Human Resources Assistant II is in charge of greeting job candidates and employees that visit the HR front desk at the corporate location. Ensures a positive customer experience for candidates and guests.  Answers employee benefit questions and provides leadership for the work of HR interns or temporaries.  Provides administrative support to HR managers.    

Responsibilities:
Oversees day-to-day operations of HR front desk to provide professional and branded experiences for candidates that are interviewing for a variety of open positions and levels. 

Responds to general employee questions regarding benefits enrollment, changes to benefits, benefit coverage, and HR practices/policies.

Supports the benefits department in a variety of activities including data entry and auditing.

Ensures smooth daily operations by maintaining and recommending changes to established policies and procedures.

Leads assigned HR staff by providing daily assignments, direction, training, and follow-up.

Supports the HR management team with general administrative duties including coordinating of schedules, travel, reconciliation of expenses, communications, and other management requests.

Maintains positive open lines of communication with management, staff, and other departments in order to contribute to the smooth flow of information and efficient operation of the HR organization.

Understands the need for appropriate data privacy protections when working with employee data. 

5% Performs other duties as assigned.

Additional Requirements:

• High School Diploma or equivalent experience. Some positions may require 2+ years of technical training.

• Typically requires 2-5 years of related experience.

• Requires HS diploma or equivalent. Some higher education or vocational training specializing in Human Resources, Business Administration, Office Management or a related field preferred. 

• Requires 2-5 years of related administrative support experience. Previous lead role or process leadership experience is a plus.

• Excellent customer service focus, approach and attitude 

• Excellent planning, coordination and organizational skills 

• Ability to professionally prioritize conflicting and sometimes confidential demands in a front-line, customer-facing position 

• General office and business knowledge

• Great attention to detail 

• Ability to work within defined organizational policies and procedures and willingness to suggest/implement process and efficiency improvements

• Ability to apply privacy concepts rooted in core privacy principles, like Data Minimization, when collecting, using, or sharing personal information of our job candidates and employee

• Travel: None

• Work Schedule: Standard Hours
 
Career Band: Support
Jobs on this career band require knowledge of processes and procedures essential to complete administrative work. Typically uses administrative, data organizing, customer service and coordination skills to complete work. Jobs often have acquired knowledge about processes or tasks either through specialized education or training and regularly provide process guidance to others (internally or externally). May require vocational, specialized and/or on-the-job training. No formal supervisory responsibility though may provide mentoring and coaching and scheduling for less experienced staff.

Criteria & Management Requirements:

• Problem Solving: Works under general supervision with instructions provided for new work. Recognizes and solves typical problems that can occur in their own work area by evaluating and selecting solutions from established operating procedures and/or analytical methods. Tasks are routine and performed under established guidelines. Resolves most questions and problems, and refers complex issues to senior personnel.

• Knowledge: Established knowledge of job skills and procedures needed to perform own job.

• Business Acumen: 

• Scope: Applies support or technical skills to complete routine tasks.

• Communication & Influence: Communicates moderately complex process information; ensures underlying details are clarified.

• Impact: Impact is limited to quality and efficiency of own job.

• Leadership: No supervisory responsibilities. May assist with training new employees.

Work Environment: Typical Office

Other Work Environment Requirements: 
Typical Office: Operates in a typical office environment, routinely uses computer and other standard office equipment.

Other Physical Requirements: 
Typical Office: Generally sedentary for prolonged periods, may occasionally require ability to move about or adjust/move items weighing up to 10 lbs. in all directions; Constantly requires collaboration and the ability to communicate with others to exchange information while in a typical office setting. Collaboration is generally conducted in person unless the role has been pre-approved for remote work.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.