General Support

2 weeks ago

Chennai, Tamil Nadu, India Omega Healthcare Full time ₹ 1,04,000 - ₹ 1,30,878 per year

We are looking for a highly skilled and experienced professional to join our team as a General Support-Lateral in Chennai. The ideal candidate will have 1-5 years of experience.

Roles and Responsibility

  • Provide exceptional customer service and support to clients through various communication channels.
  • Manage and resolve complex issues efficiently, ensuring high customer satisfaction.
  • Collaborate with internal teams to ensure seamless service delivery and process improvements.
  • Develop and maintain thorough knowledge of products and services to provide accurate information.
  • Analyze customer feedback and suggest improvements to enhance the overall customer experience.
  • Maintain confidentiality and handle sensitive information with discretion.

Job Requirements

  • Proven experience in a customer-facing role with excellent communication and problem-solving skills.
  • Strong analytical and critical thinking skills to resolve complex issues.
  • Ability to work effectively in a fast-paced environment with multiple priorities.
  • Proficient in using CRM software and other technology tools to manage customer interactions.
  • Excellent time management and organizational skills to meet deadlines and deliver results.
  • Strong attention to detail to ensure accuracy and quality in work.

About Company

Omega Healthcare Management Services Private Limited is a leading provider of healthcare management services, committed to delivering exceptional patient care and support. We are a dynamic and innovative company, dedicated to making a positive impact in the healthcare industry.

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