Sales Operations Manager

1 week ago

Gurgaon, Haryana, India Trential Full time ₹ 12,00,000 - ₹ 36,00,000 per year

At Trential, we're looking for a highly detail-oriented, data-driven Sales Operations Manager who is excited to thrive in a fast-paced startup environment and help us scale our outbound sales engine to new heights, particularly in the US region. As our Sales Operations Manager, you will be the driving force behind our sales engine, owning the integrity of our CRM data, building and fine-tuning high-impact, results-driven sales cadences, and ensuring our outreach engine runs with precision, speed, and consistency. You will play a pivotal role in driving scalable growth, streamlining sales processes, and delivering measurable impact across the organization, with a specific focus on enabling success in the US market.

Responsibilities

  • Manage and optimize CRM systems (HubSpot or Salesforce) with a strong focus on data hygiene, structure, and usability.
  • Continuously clean, enrich, and maintain lead and account data to ensure accuracy and completeness.
  • Build and maintain lead scoring models, smart lists, and custom workflows to enhance outreach strategies.
  • Audit, export, and manipulate large datasets to generate insights and improve pipeline quality.
  • Own and optimize the structure, performance, and continuous improvement of outbound cadences.
  • Build, test, and refine multichannel outreach sequences, continuously adjusting messaging, timing, and segmentation based on live engagement data in close collaboration with BDRs and the CGO.
  • Design and maintain dashboards and reports to track performance, identify bottlenecks, and support decision-making.
  • Support hiring, onboarding, and productivity management of BDRs, with a focus on process adherence and CRM discipline.
  • Ensure complete and accurate documentation of all sales activities within the CRM.
  • Work closely with the U. S. leadership team to drive operational excellence in the US region.
  • Play an active role in building scalable, high-impact sales processes from the ground up.

Requirements

  • 3+ years of experience in Sales Operations, Growth Operations, or Revenue Operations (B2B SaaS or tech preferred).
  • Experience in writing queries and scraping data to support sales operations and outbound strategies.
  • Strong expertise in CRM management (HubSpot or Salesforce), including data importing, exporting, cleaning, and structuring.
  • Proven ability to build and optimize outreach cadences/sequences using tools like HubSpot, Salesforce, or Outreach.
  • Exceptional Excel/Google Sheets skills with comfort handling large datasets.
  • A data-driven, analytical thinker who loves solving problems and continuously improving processes.
  • Hands-on experience in managing, supporting, and enabling BDR/SDR teams.
  • Ability to work independently with U. S. leadership and thrive in a fast-changing, high-growth startup environment.
  • Passion for building efficient systems that drive accountability, operational excellence, and measurable impact.

This job was posted by Mansi Malhotra from Trential.

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