Billing Process Associate

Job Summary:

The Accounts and Billing Associate will be responsible for reviewing new accounts and ensuring accuracy and completeness. This role includes processing payments and making outbound calls to resolve accounts-related issues. The ideal candidate will bring a proactive approach to customer interaction, accuracy in documentation, and effective resolution of account matters.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Account Management and Documentation

2. Review incoming emails and ticketing system inquiries to ensure timely response and follow-up.

3. Navigate billing platforms to validate new customer sign-ups and review account accuracy.
4. Verify documentation provided by account holders for legitimacy, using public records where needed.

5. Check that all required permits or licenses are on file for customer accounts.

6. Customer Communication and Payment Processing

7. Communicate with account holders through phone and email to address and resolve account issues.

8. Conduct conference calls with account holders and banks to handle credit and charge-back issues.
9. Process payments and accurately apply them to customer accounts, following up on discrepancies or underpayments.

10. Educate customers on payment methods and provide additional account support.

11. Project-Based Tasks

12. Support the USPS project by collecting necessary documentation from customers, verifying via online searches, and compiling information for approval.

13. Organize and maintain data using spreadsheets and PDFs for project reporting.

14. Administrative Support

15. Adhere to department protocols, company policies, and maintain organized, accurate records.

16. Perform additional administrative duties as needed to support department objectives.

Competencies

• Strong customer focus and service orientation
• Exceptional problem-solving skills and analytical abilities
• Time management proficiency
• Strong verbal and written communication skills
• Team collaboration and independent work capabilities
• Multitasking ability to manage several projects with accuracy

Supervisory Responsibility

This position does not have supervisory responsibility.

Work Environment

This position is full-time and onsite, based at Overseas IT Services headquarters in Hyderabad, Telangana.

Physical Demand

This role is primarily sedentary, involving prolonged computer use. The ability to focus on tasks for extended periods and switch between multiple projects as needed is essential.

Position Type/Expected Hours of Work

This is a full-time, salaried position with fixed hours, though availability may occasionally be required for urgent project needs or client communication outside standard hours.

Travel

Minimal travel may be required for training or inter-departmental collaboration.

Required Education and Experience

• Excellent interpersonal skills, with a focus on professional communication
• Ability to speak with a natural accent and communicate clearly
• Proficiency in problem-solving and attention to detail
• Strong written communication and research capabilities
• Minimum of 2 years of customer service experience
• BPO (Business Process Outsourcing) experience preferred
• Proficient computer skills, especially in Google Docs, Microsoft Word, and Excel
• Knowledge of the English language, including current idioms and phrases
• Bachelor's Degree in English, Journalism, Communications, Marketing, or a related field

Preferred Education and Experience

• Certification in MS Office, Google Sheets, or basic computer applications preferred
• Certification in the English language is advantageous, with knowledge of other languages as a plus
• Research experience using multiple sources preferred

AAP/EEO Statement

Overseas IT Services provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all employment terms, including recruiting, hiring, placement, promotion, termination, and compensation.

Other Duties

• This job description is not designed to cover a comprehensive listing of all activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.

What We Offer as Benefits / What you'll get In Return:

A highly competitive benefits package with a team-oriented, mission-driven, supportive environment.

Excellent environment with growth opportunities.

Excellent salary package.

Weekly meals with, Employee Assistance Program Employee Birthday Celebration

How to apply / What you need to know:

If you're interested in this role, click 'apply now to forward an up-to-date copy of your CV or resume. Your resume must include your social media profile.

Read all the requirements given above and apply. Our team of professionals will analyze your application, you need to await our response. Only shortlisted candidates will be contacted.