AI Automation Engineer
1 day ago
Overview
The AI Automation Engineer – Level 2 is responsible for designing, developing, and optimizing end-to-end automation workflows that enhance MSP operations. This role requires advanced scripting, integration skills, and the ability to mentor junior engineers while leading automation deployment projects.
Responsibilities
- Design and build advanced automation workflows integrating PSA, RMM, and AI platforms.
- Create and maintain scripts using Python and PowerShell to streamline recurring MSP processes.
- Develop integrations using REST APIs (ConnectWise, Datto, N-able, etc.).
- Architect AI-enabled workflows leveraging LLMs, RAG, and data enrichment.
- Mentor and support L1 engineers in workflow design and execution.
- Manage deployment and optimization of automation solutions with measurable business outcomes.
- Ensure compliance, data governance, and documentation across all automation projects.
Requirements
- 3+ years of experience in IT Support, DevOps, or Automation Engineering (MSP experience preferred).
- Proficiency in Python and PowerShell.
- Strong understanding of REST APIs, webhooks, and JSON data handling.
- Experience with automation tools such as n8n, Power Automate, or Tines.
- Working knowledge of RMM/PSA systems like ConnectWise, Datto, Kaseya, or N-able.
- Familiarity with AI/ML concepts such as prompt engineering and vector databases.
Key Skills
- Analytical problem-solving and workflow design capability.
- Strong documentation and SOP writing skills.
- Ability to translate technical automation into business value.
- Communication and mentoring skills for cross-functional collaboration.
- Understanding of data security and governance in automation.
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