AI Automation Engineer

3 days ago

Chandigarh, Chandigarh, India Innovation Technology By Design Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Overview

The AI Automation Engineer – Level 2 is responsible for designing, developing, and optimizing end-to-end automation workflows that enhance MSP operations. This role requires advanced scripting, integration skills, and the ability to mentor junior engineers while leading automation deployment projects.

Responsibilities

  • Design and build advanced automation workflows integrating PSA, RMM, and AI platforms.
  • Create and maintain scripts using Python and PowerShell to streamline recurring MSP processes.
  • Develop integrations using REST APIs (ConnectWise, Datto, N-able, etc.).
  • Architect AI-enabled workflows leveraging LLMs, RAG, and data enrichment.
  • Mentor and support L1 engineers in workflow design and execution.
  • Manage deployment and optimization of automation solutions with measurable business outcomes.
  • Ensure compliance, data governance, and documentation across all automation projects.

Requirements

  • 3+ years of experience in IT Support, DevOps, or Automation Engineering (MSP experience preferred).
  • Proficiency in Python and PowerShell.
  • Strong understanding of REST APIs, webhooks, and JSON data handling.
  • Experience with automation tools such as n8n, Power Automate, or Tines.
  • Working knowledge of RMM/PSA systems like ConnectWise, Datto, Kaseya, or N-able.
  • Familiarity with AI/ML concepts such as prompt engineering and vector databases.

Key Skills

  • Analytical problem-solving and workflow design capability.
  • Strong documentation and SOP writing skills.
  • Ability to translate technical automation into business value.
  • Communication and mentoring skills for cross-functional collaboration.
  • Understanding of data security and governance in automation.

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