Team Lead

1 day ago


Hyderabad, Telangana, India Writer Corporation Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Roles and Responsibilities

  • Manage daily operations of the team, ensuring efficient call handling and customer satisfaction.
  • Monitor shrinkage rates and implement strategies to reduce attrition within the team.
  • Handle grievances and escalate issues promptly to senior management when necessary.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Conduct regular performance reviews and provide feedback to team members.

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