Associate Process Manager

7 days ago

Mumbai, Maharashtra, India eClerx Career Site Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title - L2 Production Support

Experience - 3 to 8 Years

Job Location - Bangalore

Work Mode - WFO

Notice Period - Immediate Joiner / 30 days Max

Key Responsibilities:

1. Monitor production systems and respond to incidents, alerts, and escalations in a timely manner
2. Perform root cause analysis and provide fixes for recurring issues
3. Write and optimize SQL queries to analyse and resolve data-related issues
4. Manage and automate routine UNIX/Linux system tasks
5. Work closely with development, QA, and infrastructure teams to ensure seamless production operations
6. Participate in on-call rotation and ensure 24x7 availability during support shifts

Required Skills and Experience:

1. 3+ years of experience in Production Support or Application Support roles
2. Proficiency in SQL (querying, data analysis, basic performance tuning)
3. Good working experience with UNIX/Linux commands and scripting
4. Exposure to monitoring tools (e.g., Splunk, Grafana, AppDynamics) is a plus
5. Ability to handle pressure and manage incidents independently
6. Excellent problem-solving and communication skills

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