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Process Associate
2 weeks ago
About the Role
We're looking for a Process Associate to join our team at Datastraw. You'll work directly under the Operations Manager and get hands-on experience in managing processes end-to-end — from client-side coordination to employee-side execution. This is a role that blends process ownership, reporting, client management, and teamwork, making it a great step forward for anyone looking to grow in operations.
Key Responsibilities
- Manage and track client processes end-to-end, ensuring smooth delivery.
- Prepare and maintain process reports, dashboards, and client updates.
- Step in to handle customer support tasks whenever agents are unavailable.
- Coordinate with internal teams and clients to align on goals and outcomes.
- Ensure process quality, efficiency, and timely execution.
- Act as a link between clients and employees to keep workflows seamless.
Requirements
- Minimum 2 years of professional work experience (operations/customer support preferred).
- Prior customer support experience is essential.
- Strong communication skills and comfort in client-facing roles.
- Ability to adapt, step in, and take ownership when required.
- Team player with a proactive and detail-oriented approach.
- Willingness to work 6 days a week, 4 days in-office (Ghatkopar West, Mumbai).
Why Join Us?
- Get direct exposure to both client management and internal operations.
- Work closely with the Operations Manager and leadership team.
- Learn and grow in a fast-paced, startup environment where your contribution matters.
Job Types: Full-time, Permanent
Pay: ₹18, ₹25,000.00 per month
Benefits:
- Paid time off
Application Question(s):
- Are you comfortable working from the office in Ghatkopar West, Mumbai?
- Do you have a personal laptop and a stable home internet connection?
- Have you previously worked in customer support or operations? If yes, please share any details of your job role
- Why are you interested in applying for the Process Associate role at Datastraw?
(tell us what excites you about this role or our company) - Please write the answer in your own words and avoid the use of AI/ ChatGPT.
