Associate Process Manager

3 days ago

Mumbai, Maharashtra, India eClerx Career Site Full time ₹ 9,00,000 - ₹ 12,00,000 per year

As an Associate Process Manager in the ERG (Employee resource group) Enablement team, you will play a critical role in supporting the execution of (ERG) initiatives for communities like Talent & Arts, Sports and Travel etc . You will work closely with ERG leads, internal stakeholders, and cross-functional teams to ensure smooth operations, impactful programming, and inclusive engagement across the organization.

Key Responsibilities

Program Execution & Operations

  • Support the planning and execution of ERG-led events, campaigns, and cultural moments throughout the year.
  • Coordinate logistics including venue booking, vendor management, communications, and budget tracking.
  • Maintain ERG calendars and ensure alignment across groups to avoid overlaps and foster collaboration.

ERG Support & Enablement

  • Assist ERG leads in operational tasks such as setting up meetings, tracking goals, and managing documentation.
  • Help implement ERG charters, role definitions, and reporting templates.
  • Provide administrative support for onboarding new ERGs and volunteers.

Community Engagement

  • Promote inclusive participation by supporting outreach efforts across departments and levels.
  • Help organize community-building activities and feedback sessions.
  • Maintain ERG member databases and engagement trackers.

Communications & Storytelling

  • Draft internal communications, event promotions, and intranet content to spotlight ERG efforts.
  • Collaborate with internal comms to amplify ERG stories and milestones.
  • Manage content repositories and photo/video archives from ERG events.

Data & Impact Tracking

  • Collect and analyze participation data, feedback, and engagement metrics.
  • Prepare monthly dashboards and reports for HR and leadership.
  • Support recognition efforts for ERG volunteers and contributors.


Qualifications

  • 4+ years of experience in program coordination or event management roles.
  • Strong organizational and communication skills.
  • Experience with event planning, stakeholder management, and data reporting.
  • Passion for inclusion, diversity, and community building.

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