Team Lead
7 days ago
Job description:
- Plan and coordinate monthly CPD (Continuing Professional Development) programs with faculty and leadership. Ensuring accurate data handling.
- Manage end-to-end student onboarding process across the course programs, follow up on incomplete or frozen student cases, and facilitate re-engagement and batch rejoining.
- Handle batch creation, extension requests, and batch imports on platforms like Class plus and Trainer Central.
- Ensure timely setup of class schedules and update of academic calendars for all regional programs.
- Coordinate and manage Google Meet session links for trainers and host sessions as needed.
- Upload session recordings on Trainer Central or alternate platforms by the next working day.
- Maintain updated schedules on Trainer Central for KSA, UAE, and ATOA batches.
- Upload legal, industrial, and SAP pre-recorded sessions on a batch-wise basis.
- Coordinate expert sessions, host webinars, and ensure session links and recordings are shared accordingly.
- Support internal evaluation workflows by tracking and submitting assessment files.
- Supervise and guide junior team members, ensuring tasks are completed efficiently and within deadlines.
- Monitor task distribution, performance tracking, and day-to-day workflow within the academic operations team.
- Conduct regular check-ins with team members and provide support in resolving issues or delays.
- Provide training and onboarding support for new team members.
- Ensure adherence to organizational standards and protocols across all academic operations tasks.
- Experience using CRM software for student or lead management (e.g., Zoho CRM, Salesforce, etc.)
- Handle backup class setups in case of platform failure, ensuring minimal disruption to academic delivery.
- Liaise with the Academic Head and academic teams to assist with department-wise operational data corrections.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
Ability to commute/relocate:
- Tirur, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Edtech: 2 years (Required)
Work Location: In person
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