Engineer - Sales and Service

3 days ago

Bengaluru, Karnataka, India Dmaic Innovations Bengaluru Full time ₹ 5,00,000 - ₹ 15,00,000 per year
  • combines technical expertise with sales acumen to assist in selling complex products or services
  • Technical Sales and Business Development:Serve as the primary technical point of contact for prospective clients, understanding their technical requirements and business objectives
  • Develop and deliver compelling technical presentations, product demonstrations, and solution proposals that address client-specific needs
  • Collaborate closely with the sales team to formulate effective sales strategies and achieve revenue targets within the Noida region
  • Respond promptly and accurately to technical inquiries from potential clients, providing detailed information and building confidence in our offerings
  • Assist in the preparation of detailed technical specifications, drawings, and quotations
  • Stay abreast of industry trends, competitor activities, and emerging technologies relevant to our product portfolio
  • Service Delivery and Customer Support:Provide expert on-site and remote technical support to clients in Noida and potentially surrounding areas, ensuring timely and effective resolution of technical issues
  • Oversee the installation, commissioning, and maintenance of our products and systems at client locations, adhering to quality standards and safety protocols
  • Conduct thorough troubleshooting and diagnostics to identify root causes of technical problems and implement effective solutions
  • Deliver comprehensive technical training to clients on product operation, maintenance best practices, and safety procedures
  • Maintain detailed records of service interventions, including site visit reports, troubleshooting steps, and resolutions, utilizing relevant CRM or service management tools
  • Client Relationship Management:Cultivate and maintain strong, long-term relationships with clients in the Noida region, acting as a trusted technical advisor and ensuring high levels of customer satisfaction
  • Proactively identify opportunities for upselling or cross-selling additional products or services based on client needs and business growth potential
  • Gather valuable customer feedback regarding product performance, service quality, and future requirements, channeling this information to relevant internal teams (e
  • g, product development, sales)
  • Act as a liaison between clients and internal departments to ensure seamless communication and efficient issue resolution
  • Technical Proficiency and Continuous Learning:Maintain a deep and current understanding of the company's products, services, and underlying technologies
  • Continuously update technical knowledge through training programs, industry publications, and self-learning initiatives
  • Provide technical insights and recommendations to the product development team based on field experience and client interactions
  • Reporting and Documentation:Prepare timely and accurate reports on sales activities, service interventions, and customer feedback for management review
  • Maintain organized documentation related to client installations, service history, and technical configurations
  • Generation of enquiries for the sale of the product
  • Converting the enquiries into order Preparation of the site data to make a proposal layout Presenting the customer about the layout including the flow of the grains from where to where Order and Payment collection CRM and Order booking in SAP Documentation like Sales Order booking, Proforma invoice, commissioning certificate, etc
  • One point contact to the customer for all his needs related to the business Providing the service support online and offline Timely support to the customer for proper functioning of the machine
  • Reporting to the management Travel and job ethics to be maintained Being the sales and service person, he should be available at the phone at all times

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