Qualitative Project Coordinator

About m360 Research (m360 Research is a wholly owned subsidiary of M3): m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include , , , , , and M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

• Manage and control sampling and fieldwork, including screener review for allocated projects
• Execute end to end project related tasks which could include (but not exclusively) link setup, link testing, languages requests, desk research, quality/audit checks, set up and delivery of study invitations, manage exclusion lists, M3 Wallet approvals, invoicing and cost reconciliation.
• Address Support Team and other stakeholders' requests in timely manner
• Attend meetings with PMs regarding assigned projects to ensure project specifications, client needs, timelines, and responsibilities are understood.
• Takes notes and fill checklists during key meetings and share them with the attendee afterwards
• Host market research pretest/pilot interviews for clients, and ensure interviews are conducted on time and as planned. This will require direct client interactions.
• Build, update and track customized fielding plans for all projects as needed.
• Proactively seek alternative fieldwork strategies and find solutions to address response rates and costs on each project
• Manage and control of the partners on quantitative projects throughout the life cycle of the project, ensuring that M3 achieves and exceeds client's expectations
• Track, monitor and report on sampling performance.
• Support PMs with invoicing ensuring that projects are closed and ready for invoicing in a timely manner
• Alert the Project Manager of a project when a fieldwork strategy is failing or getting off track or there is a quality concern and work together to find alternative solutions
• Design and request multichannel recruitment methodologies for allocated projects, which could include (but not exclusively) email campaigns, calling, desk research, text messages, online advertisement, referral schemes, forums, blogs, patient groups and associations networking and Social Media
• Scheduling respondents for market research interviews, including creating the scheduler in the system, communication with respondents, coordinating shared moderator schedules, manual entry in MR system and moderator scheduling platforms.
• Help respondents log in to qualitative platforms for their interviews and troubleshoot any issues.

Qualifications

• Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
• Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
• Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Self-motivated and able to (re)prioritize tasks throughout the workday
• Exceptional time management, organizational skills, attention to detail and ability to multitask
• Fluent in English

Bachelor's degree or equivalent preferred

Relevant coursework in market research or healthcare preferred, but not required.