Qualitative Project Manager

About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include , , , , , and M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

The Project Manager - Qualitative is responsible for the day-to-day management of multiple studies, both domestic and international, with a focus on qualitative research. The PM will actively and directly manage all aspects of each project, to ensure successful project completion, on time and within budget, while meeting and exceeding client expectations. The PM will work on a full team of Associate Project Managers, Project Managers, and Senior Project Managers, all of whom report to the Director of Operations.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Manage qualitative projects through entire project life cycle including all aspects of managing clients, partners and healthcare professional sample. Complete project management of quantitative projects may be expected as well.
• Facilitate screening, scheduling and confirming of respondents for TDIs, focus groups, in-person IDIs, online qual interviews, etc. and ensuring all respondents are prepared according to client requirements. Ability to act quickly to replace no-shows, follow up with late respondents, send last minute materials, etc. when alerted by client/moderator.
• Setup and testing of survey/screener, monitoring of statistics, managing respondent honoraria and closing/auditing/invoicing of projects in technology based system.
• Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Provide regular updates and progress reports on recruitment status to meet client needs.
• Proactively identify potential fielding concerns and identify issues when in field. Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies.
• Manage and leverage relationships with vendors, domestic and international, to facilitate accurate and timely deliverables, communications, and issue resolution.
• Manage study profitability by monitoring and accounting for all project costs affecting the budget.
• Provide guidance and mentoring to members of the Market Research Project Management team as needed.

• Bachelor's Degree
• Must have 1-2 years of experience in Market Research.
• The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• The candidate must have the ability to manage multiple qualitative projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time. Experience in quantitative project management as well is preferred.
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word and be a quick learner of new technologies/software.
• The candidate must have well-developed analytical and problem solving skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• The candidate must have, or be willing to attain, MRA Professional Researcher Certification.

Ability to work 2nd shift (US EST time zone)