Senior Service Delivery Manager

3 days ago

Chennai, Tamil Nadu, India Etenico Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title:
Senior Manager – Operations

Department:
Operations

Specialty
: IPDRG

Location
: Chennai (WFO)

Job Summary:

We are seeking a highly motivated and experienced Senior Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. This position demands strong leadership skills, operational expertise, and the ability to drive efficiency improvements across all operational areas.

Key Responsibilities:

Operations Management:

  • Oversee daily operational activities to ensure efficient and effective operations.
  • Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery.
  • Identify operational issues and proactively implement solutions.
  • Develop and implement operational strategies to achieve short-term and long-term business goals.

Team Leadership:

  • Lead, mentor, and motivate a team of operational staff to achieve goals and objectives.
  • Conduct regular team meetings, performance reviews, and training programs.
  • Foster a positive work environment and ensure adherence to company policies and procedures.

Process Optimization:

  • Analyze workflows and operational processes, identifying areas for improvement.
  • Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
  • Utilize technology and systems to automate and streamline operations.

Quality Assurance:

  • Establish and monitor key performance indicators (KPIs) to track quality and operational standards.
  • Ensure adherence to company quality policies and regulatory requirements.
  • Resolve customer issues and complaints promptly, ensuring customer satisfaction.

Cross-Department Collaboration:

  • Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives.
  • Assist in forecasting and planning to meet operational demands and business needs.

Reporting & Analysis:

  • Prepare regular reports on operational performance, including productivity, costs, and quality.
  • Present analysis and recommendations to senior management for strategic decision-making.

Qualifications & Skills:

Education
: Bachelor's degree or a master's degree or relevant certifications is a plus.

Experience
:

  • 13+ years of experience in operations management in US healthcare (Medical Coding).
  • Proven track record of managing teams, driving process improvements, and achieving operational goals.

Skills:

  • Strong leadership and team management skills.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in using operational management tools and software.
  • Strong organizational and multitasking skills.
  • Excellent communication skills, both written and verbal.
  • Knowledge of budgeting and financial management.
  • Ability to adapt to changing business needs and priorities.

Personal Attributes:

  • Detail-oriented with a focus on efficiency and quality.
  • Strategic thinker with a hands-on approach to execution.
  • Proactive, self-motivated, and results driven.

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