Service Manager

24 hours ago


Airoli Navi Mumbai Maharashtra, India UtopiaTech Pvt Ltd Full time ₹ 4,80,000 - ₹ 7,50,000 per year

Job Title: Service Manager – IoT Solutions

Location: Rabale, Navi Mumbai

Experience: 3–8 years

Industry: IoT / Industrial Automation / Manufacturing

Department: Customer Service

Job Description:

We are seeking a Service Manager to provide online technical support, troubleshooting, and remote commissioning for our IoT-enabled manufacturing equipment. This role ensures seamless system performance for customers while reducing downtime and providing proactive support.

Key Responsibilities:

  • Provide remote technical support for IoT devices, sensors, gateways, E-surveillance systems, and associated software platforms.
  • Assist customers with installation, configuration, and setup through calls, video sessions, remote desktop tools, or field visits.
  • Troubleshoot and resolve hardware, firmware, sensor-related, and network issues within defined SLAs.
  • Carry out diagnostics and coordinate with the repair team to complete repair activities and replacement processes for faulty devices, ensuring timely restoration of services
  • Address and resolve client queries promptly, ensuring complete customer satisfaction.
  • Collaborate with Product, QA, and R&D teams to escalate and resolve complex technical issues.
  • Maintain detailed support ticket logs, service logs, issue reports, and repair documentation for internal tracking and compliance.
  • Conduct training sessions for customers and internal teams on system operation, preventive maintenance, and troubleshooting best practices.
  • Proactively monitor system health and E-surveillance performance, recommending preventive and corrective actions to minimize downtime.
  • Support continuous improvement initiatives by providing feedback on recurring issues and customer pain points.

Requirements:

  • B.E./B.Tech in Electronics, Electrical.
  • 3–8 years of experience in remote support, service, or commissioning for IoT / automation systems.
  • Understanding of sensors, controllers and communication protocols (MQTT, Modbus, TCP/IP).
  • Good knowledge of networking basics (Wi-Fi, Ethernet, VPN, SIM-based connectivity).
  • Excellent communication and problem-solving skills.
  • Ability to work independently and manage multiple remote support cases.

Key Skills:

Remote Troubleshooting | IoT Systems Support | Network Diagnostics | PLC & Sensor Knowledge | Customer Support | Online Training | Documentation

Job Types: Full-time, Permanent

Pay: ₹480, ₹660,000.00 per year

Benefits:

  • Provident Fund

Work Location: In person


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