Senior Service Advisor

3 days ago


Lower Parel Mumbai Maharashtra, India Galaxy Auto Works Full time ₹ 4,80,000 - ₹ 9,00,000 per year

A senior service advisor is responsible for overseeing customer service operations in a service department, typically within the automotive or technical industries.

Key Responsibilities:

  • Manage customer interactions and ensure high levels of satisfaction.
  • Coordinate service appointments and communicate with technicians.
  • Provide estimates and explain service options to customers.
  • Handle customer complaints and resolve issues effectively.
  • Maintain accurate records of services performed and customer interactions.

Skills and Qualifications:

  • Strong communication and interpersonal skills.
  • Knowledge of service processes and technical aspects of the products.
  • Problem-solving abilities and customer service orientation.
  • Experience in a similar role, often requiring several years in service or customer-facing positions.

Work Environment:

  • Typically works in a dealership or service center.
  • May involve collaboration with various departments, including sales and parts.

Career Path:

  • Opportunities for advancement to management positions or specialized roles within the service department.

This role is crucial for maintaining customer loyalty and ensuring the smooth operation of service departments.

Job Types: Full-time, Permanent

Pay: ₹40, ₹75,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person


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