Service Advisors

2 days ago

Lower Parel Mumbai Maharashtra, India Galaxy Auto Works Full time

**Job Title: Service Advisor - Luxury & Supercars**
- Location: Lower Parel, Mumbai_
- Employment Type: Full-Time_
- Experience: 2-4 Years in Automotive Industry_

**Company Overview**

**Galaxy Auto Works** is Mumbai’s premier luxury and supercar workshop, trusted since 1989. We specialize in high-performance marques including Ferrari, Lamborghini, Porsche, AMG, Bentley, and McLaren. Our 11,000 sq. ft. facility is equipped with brand-specific diagnostic systems, AI-driven workflow monitoring, and OEM-trained technicians.

We do not believe in “jugaad.” We believe in **German-grade precision**, **zero guesswork**, and a customer experience that mirrors the brands we service.

**Job Summary**

**Key Responsibilities**
- Welcome customers and understand their vehicle service needs
- Generate accurate job cards and explain estimates transparently
- Coordinate with workshop technicians on job progress
- Manage service timelines and client communications
- Conduct quality checks before delivery
- Maintain detailed service records and reports
- Handle client concerns and escalate issues appropriately
- Uphold discretion, professionalism, and brand values in all interactions

**Qualifications & Skills**
- 5-10 years of experience in automotive service advisory
- Prior experience with premium or luxury brands (preferred)
- Fluent in English, Hindi, and preferably Marathi
- Strong interpersonal and communication skills
- Basic understanding of vehicle systems and diagnostics
- Experience using job card management software or CRM systems
- High attention to detail and client service orientation

**What We Offer**
- Competitive salary (commensurate with experience)
- Exposure to some of the world’s finest automotive brands
- A professional, team-driven work environment
- Training opportunities with OEM tools and service protocols
- Performance-based incentives

**Work Location**

Galaxy Auto Works, Lower Parel, Mumbai
(On-site role, 6 days a week)

**How to Apply**

**Galaxy Auto Works is an equal opportunity employer. We value professionalism, precision, and people-first thinking.**

**Job Types**: Full-time, Permanent

Pay: ₹480,000.00 - ₹720,000.00 per year

**Benefits**:

- Flexible schedule

**Experience**:

- Automotive service: 5 years (preferred)

**Location**:

- Lower Parel, Mumbai, Maharashtra (preferred)

Shift availability:

- Day Shift (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person

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